Certified Peer Specialist

Essential Functions: 

• Conducts outreach and builds rapport with the members identified by their team. 
• Works directly with members and their natural supports in the community during 50 - 75% of work hours or 10 - 15 days per month. 
• Meets with members to provide encouragement, hope, emotional support, and positive feedback to reinforce positive behaviors.
• Assists in assessment of member’s readiness for change and willingness to engage in services.
• Applies motivational interviewing techniques to encourage member engagement in treatment. 
• Works with Clinical Care Managers and other members of the team to facilitate care coordination and connection to meet members’ goals.
• Communicates and responds to internal and external phone calls and e-mails in a timely fashion. 
• Conducts follow up with members in the community to review their understanding of medication and follow-up care needs. 
• Conducts telephonic follow-up and in-person meetings at the provider site or member’s home.
• Assists members to ensure that tasks such as making medical appointments, filling prescriptions, attending behavioral health appointments are performed.
• Identifies and connects members to resources addressing social determinants of health.
• Monitors/identifies potential barriers to treatment and works with the treatment team to resolve them.
• Attends regular meetings with provider and MCOs to discuss barriers and create solutions.
• Completes daily logs and documentation of member encounters.

Position Requirements: 

• Education:  High School Diploma/GED preferred
• License/Certification: 

• Completion and certification through Department of Behavioral Health and Intellectual DisAbility Services Certified Peer Specialist/Certified Recovery Specialist training curriculum.
• PA Child Abuse Clearance required

• Community Based/Clinic Setting experience. 
• Strong communication skills
• Relevant Work Experience: Possesses at least 1 - 2 years of direct service experience as a Peer Support Specialist. Experience as a WRAP (Wellness Recovery Action Plan) Facilitator Preferred
• Ability to travel throughout Philadelphia, navigation of public transportation system

Skills:

• Familiar with services for adults and children in the managed care system
• Excellent interpersonal and collaboration skills
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office and able to type 20 words per minute
• Strong organizational skills with the ability to multi-task in a high-volume environment
• Ability to work independently and as part of a team
• Compliant with HIPAA regulations