CES LEAD RESOURCE ADVOCATE

Organizational Summary

Maternity Care Coalition (MCC) is a community-based nonprofit organization serving Pennsylvania and Delaware with over four decades of commitment to improving maternal and child health and early care and education. MCC’s mission is to improve the health and well-being of pregnant women and parenting families and enhance school readiness for children ages 0-3. We achieve this through direct service, advocacy, and research, in collaboration with individuals, families, providers, and communities. We envision a future where parents impacted by racial and social inequities can birth with dignity, parent with autonomy, and raise babies who are healthy, growing, and thriving.

Position Summary

The CES Lead Resource Advocate is responsible for coordinating coverage to respond to incoming phone calls, texts, and/or web inquiries; ensuring compliance with program deliverables; and supporting departmental development. The CES Lead Resource Advocate establishes and maintains relationships with collaborative partners, processes referrals, manages referral outcomes, and supports agency outreach efforts. Supervises a team of up to three staff and conducts regular reflective supervision. This position requires in-person work within the community.

Core Functional Responsibilities

• Adheres to MCC’s Standard Operating Procedures (SOP) and CES’ policies and procedures to ensure adherence to agency and program standards.
• Supervises three staff, conducts regular reflective supervision, and maintains accurate supervision records.
• Provides coverage for incoming phone calls, text, and/or website inquiries from community members seeking reproductive, sexual, maternal, and child health services, parenting supports, and social support resources.
• Maintains regular contact with collaborative partners to facilitate health referrals and social support resources for families.
• Supports quality assurance measures by monitoring referral entries & referral outcomes.
• Completes report(s) timely as required by the Director.
• Meets with supervisor regularly to report on and discuss work.
• Supports department recruitment efforts by participating in interview processes
• Facilitates regular team meetings.
• Supports the team in problem-solving, identifying Social Determinants of Health resources, outreach strategies, etc.
• Ensures confidentiality of family records, sharing pertinent information only with approval (except for mandated reporting requirements).
• Prepares performance evaluations with input from staff.
• Strengthens own and staff’s skills through professional development.
• Routinely uses MCC family database(s) and other computer systems, including email, Internet, and Microsoft Office programs.
• Supports the development and implementation of MCC literacy initiatives
• Supports the development of strategic outreach plans to engage community members in MCC programs and initiatives.
• Conducts health promotion activities by providing MCH education, literacy information, distributing period supplies, and STI prevention materials.
• Attend community meetings, health fairs, and represent MCC as needed.
• Adheres to MCC’s security guidelines and ensures the appropriate handling of sensitive information.
• Attends relevant staff meetings to promote communication and execution of goals.
• Trains Advocates as requested.
• Other duties as assigned within the scope of position expectations.

Knowledge, Skills & Abilities

• Understanding of MCC’s mission, vision, and Theory of Change (TOC), and DEIJ objectives
• Strong interpersonal skills demonstrated by compassionate, culturally aware, courteous, cordial, cooperative interactions with diverse groups of co-workers, community partners, families, and community members
• Ability to work independently with a high level of energy and contribute as part of a larger team
• Knowledge of the concepts and practices associated with community health issues and social determinants of health, particularly with pregnant people and parenting families served.
• Ability to travel in and around MCC’s service region to conduct community outreach
• Knowledge of and sensitivity to issues facing the communities served
• Experience in procedures for determining service eligibility, assessing needs, identifying resources, making referrals, following up, and documenting family interactions.
• Ability to organize tasks efficiently and follow through with strong attention to detail.

Other Position Factors

The other position factors described here are representative of those that must be met by an employee to successfully perform the essential tasks of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Maternity Care Coalition operates as a hybrid organization. The assigned work arrangement for this position may include a combination of remote and onsite work and will be determined based on operational needs, role responsibilities, and performance. Work arrangement expectations may be modified over time to meet organizational or programmatic requirements. Staff working remotely are responsible for maintaining a safe and appropriate workspace.

• Ability to engage in extended periods of sitting, computer work, and sustained concentration to complete financial analysis, reporting, and related tasks.
• Ability to occasionally bend, reach, lift, carry, push, or pull training materials or equipment, generally not exceeding 30 pounds.
• Possession of a valid driver’s license issued by the state of residence and the ability to successfully pass a motor vehicle record check, where driving is an essential function of the role.
• Ability to travel occasionally to attend conferences, seminars, and professional meetings.
• Ability to work non‑traditional hours on an occasional basis based on operational needs.
• Employment is contingent upon the successful completion of required post‑offer pre‑employment background clearances, as well as any additional post‑hire background, compliance, or programmatic clearances required by the organization, funders, or applicable regulations.
• This role supports compliance for regulated funding streams, including Early Head Start, through timely financial reporting, audit readiness, and escalation of material risks to executive leadership.

Experience, Education, and Licensure

Experience:  

• Four plus years of experience providing services in a community setting, preferred
• Knowledge of reproductive, sexual, and maternal child health
• Bilingual Candidate strongly encouraged to apply

Education: 

• Associate’s degree in social work, Public Health, Human Services, Women’s studies, or related field required.

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