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1. Summary of Position: (Brief description of overall responsibilities and function)
Manage selected AgustaWestland Customer fleets in the American market, particularly domestic (USA).Ā
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2. Essential Duties and Responsibilities: (Specifically describe the essential duties and responsibilities in order of estimated percentage of time that is spent on each).Ā
Ā | Ā Duties and Responsibilities: | Ā % of Ā Time |
1. | With the responsible Customer Support Manager, coordinate interdepartmental activitiesĀ across the following disciplines: Service Engineering, Materials, Training, āon siteāĀ Maintenance Service, Program Management, Contract Management, in support ofĀ customer requirements. The objective is to develop, achieve and guarantee an efficientĀ and effective after sale support capable to sustain Customer operations. | 25% |
2. | Assist the Customer Support Manager by coordinating customer reviews, building meeting agendas, follow up customer interactions by distributing meeting notes, updating the Customer Relationship Module and building presentation material for customer meetings. | 25% |
3. | Analyse and assign the actions required to achieve a customer driven objective.Ā | 15% |
4. | Monitor and report Customer Support performance indicators for the assigned customer base. | 15% |
5. | Develop and manage Continuous Satisfaction/Improvements plans to ensureĀ customer satisfaction. | 10% |
6. | Perform other duties and fulfill other special projects and responsibilities as assigned. | 10% |
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Ā | Ā TOTAL: | 100% |
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- Qualifications for Position:Ā
Ā A. Education
BS in Aerospace Engineering, Logistic Engineering or Business Management |
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Ā B. Experience
Two years in a similar role in the aviation sector and preferably in the helicopter industry.Ā |
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Ā C. Competencies & Attributes
1. | Fluent with the Microsoft Office suite |
2. | Strong written and oral communication skills.Ā |
3. | Action orientedĀ |
4. | Intercultural awareness, ability to create and maintain relations |
5. | Must be well - organized |
6. | A knowledge of SAP functions and/or CRM is a plus |
7. | Able to work under pressure and meet customer deadlines |
8. | Bilingual ā English/Spanish |
9. | Must be able to travel domestically and internationally up to 50% of the time |
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Ā D. Licensure/Certification
None |
Equal Opportunity Employer/Vet/Disability
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