Cyber Claims Advocate

What can you expect?

• The Claims Specialist will “own” the claim (process, oversees, administer and monitor) and be responsibility for the progress of the claim, especially if it involves obtaining a response from the carrier.

• Will receive new events/claims from clients and/or colleagues, reviews, processes, collects information and facilitates notification to all appropriate insurers, as needed.

• Will assist client with various incident management tasks, including guiding clients on incident response vendors and carrier panel requirements and approvals.

• Proactively ensures the entire process is moving forward, keeping track of deadlines and open items, keeping the client and carriers up to date, tracking invoices and payment, and facilitating all communications.

• Collect and analyzes claims processing information to verify a variety of metrics.

• Process and audit claims data to ensure claim management processes adhere to established standards.

• Assist with resolution of coverage and legal issues and work closely with the Cyber Claim Advocate.

What is in it for you?

• An opportunity for long term and upward growth potential in a growing, highly visible practice.

• You will have the chance to manage your own claims once trained with being able to work autonomously and will have direct contact with clients, attorneys and insurer representatives.

• Opportunity to learn Cyber coverage claims and Cyber incident management from leaders in the industry.

• Exceptional benefits, great time off and additional perks that come with working at Marsh.

We will count on you to:

• Provides guidance and reviews (complex) escalated events/claims in order to determine coverage and what policies will be impacted by a claim and provides resolution where possible, otherwise refers claim to Claims Advocate.

• Reviews incoming documentation and new claims notifications of a complex nature or for large and/or complex clients, informs all relevant parties of any potential problems or contentious claims, and refers to Claims Advocates as needed.

• Maintains regular contact with a portfolio of complex and/or large clients to build trust, internal expertise and ensure departmental accountability.

• Liaises with clients, and third parties as necessary such as attorneys and technology forensic firms, for claim/events-related issues or client service concerns to resolve complex issues with insurers on claims notifications, updates, information requests, the hiring of professionals, queries, acknowledgements or other issues, payment issues, keeping all relevant parties informed, as appropriate, of any potential problems, contentious claims or general claims trends.

• Participates in internal and external audits as appropriate, where applicable, provides feedback & recommendations for improvements to help the department improve its operations, particularly in geographies with a variety of large and complex clients.

• Provides guidance in resolving issues with non-paying insurers for outstanding settlements to retain relationships and expected outcomes for those filing for claims.

What you need to have:

• 3+ Industry experience; Cyber, Media, Tech or Misc. E&O

• Bachelor’s degree preferred

• P&C license, or ability to obtain

What makes you stand out:

• Self-starter, resourcefulness with the ability to work independently.

• Ability to work in a fast paced environment and ability to prioritize work.

• Interest in Cyber liability and Cyber incident management and growing your career in this industry.