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Pay:Ā $23.25ā$24.00 per hour
Job Summary
EPIQ Logistics is a growing Amazon Delivery Service Partner focused on safe, dependable, and efficient delivery operations. We are currently looking for an experienced Amazon DSP Dispatcher who understands driver coordination, route monitoring, and Amazon delivery systems.
Role Overview
The DSP Dispatcher helps support the daily delivery operation by keeping routes organized, assisting drivers throughout the day, and helping ensure deliveries are completed safely and on time. This role includes monitoring route progress, helping with operational changes, coordinating support when needed, and communicating clearly with drivers and leadership.
This position may be a good fit for someone who has Amazon DSP experience, works well with others, stays calm in a busy environment, and can make practical decisions when situations change throughout the day.
Responsibilities
Support daily dispatch operations and assist with successful route launches
Monitor driver progress and route status throughout the day using Cortex
Provide real-time driver support, including rescues, route adjustments, reassignments, and troubleshooting
Review and monitor delivery performance metrics such as DCR, POD, EOC, safety, and on-time dispatch
Help coordinate rescue routes and make operational adjustments as needed
Communicate professionally with Amazon OTR leadership regarding route updates and daily performance
Follow company procedures, safety expectations, and Amazon standards
Assist with driver coaching, accountability, and ongoing performance improvement
Qualifications
Previous Amazon DSP dispatch experience is required
Knowledge of Amazon Flex, Cortex, and Amazon delivery metrics
Strong communication, leadership, and organizational skills
Ability to manage multiple tasks in a fast-paced delivery environment
Good problem-solving skills and sound decision-making ability
Flexible schedule, including weekend availability
Proficient with computers, data tracking, and operational monitoring
Compensation & Benefits
Competitive hourly pay
Performance bonus opportunities
Paid time off
Health benefits, if applicable
Career growth opportunities
Job Types: Full-time, Part-time
Benefits
Health insurance
Paid time off
Work Location: In person
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