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Pay: $23.25–$24.00 per hour
Job Summary
EPIQ Logistics is a growing Amazon Delivery Service Partner focused on providing safe, reliable, and efficient delivery service each day. We are looking for an experienced Amazon DSP Dispatcher who is familiar with driver coordination, route monitoring, and Amazon delivery systems.
Role Overview
The DSP Dispatcher plays an important role in helping daily operations run smoothly. This position supports drivers while they are on the road, monitors route progress, assists with daily adjustments, and helps ensure routes are completed safely and on time.
This role is a good opportunity for someone who understands Amazon DSP operations, communicates respectfully with drivers and leadership, and can make thoughtful decisions in a busy delivery environment.
Responsibilities
Support daily dispatch operations and help with successful route launches
Monitor driver progress and route status throughout the day using Cortex
Provide live support to drivers, including rescues, route adjustments, reassignments, and troubleshooting
Review and track delivery performance metrics such as DCR, POD, EOC, safety, and on-time dispatch
Help coordinate rescue routes and make operational adjustments when needed
Communicate professionally with Amazon OTR leadership regarding route updates and daily performance
Follow company procedures, safety expectations, and Amazon standards
Assist with driver coaching, accountability, and continued performance improvement
Qualifications
Previous Amazon DSP dispatch experience is required
Knowledge of Amazon Flex, Cortex, and Amazon delivery metrics
Strong communication, leadership, and organizational skills
Ability to handle multiple responsibilities in a fast-paced delivery environment
Good problem-solving skills and sound decision-making ability
Flexible schedule, including weekend availability
Comfortable using computers, tracking data, and monitoring daily operations
Compensation & Benefits
Competitive hourly pay
Performance bonus opportunities
Paid time off
Health benefits, if applicable
Career growth opportunities
Job Types: Full-time, Part-time
Benefits
Health insurance
Paid time off
Work Location: In person
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