Engagement Support Staff

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put our heart and soul into everything we do.

We are seeking a Engagement Support Specialist to join our team at our Germantown Avenue Clinic located in Philadelphia, PA.

This role is Monday - Friday 7:00a - 3:00p with an hourly rate of $19.15.

Position Details

Responsibilities will include:

• Exemplify customer service by answering phones and interacting with program members, staff, clinicians and visitors in a timely and pleasant manner.
• Use the EHR to check-in Persons in Recovery (PIR) presenting to program ensuring they are not scheduled for services and do not have any active clinical holds before removing check-in.
• Help to resolved PIR issues as they arise to avoid escalation to counselor or Supervisory staff.

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package - https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

The ideal candidate will possess the following qualifications:

• High School Diploma.
• One (1) year of experience working in an office setting preferred. Experience working with substance use disorder population preferred
• Strong working knowledge of Microsoft Office and be proficient with standard office equipment.
• Must possess excellent verbal and written communication skills.