Executive Director, Mobile Device Proposition

Job Summary

Job Description

Core Responsibilities:

• Define, prioritize, and manage the 12–24 month roadmap for device propositions.
• Own and manage the full P&L for the device protection portfolio.
• Lead cross‑functional planning and delivery with engineering, technology, marketing, care, finance, and legal to ensure seamless product execution and lifecycle management.
• Expand and strengthen relationships with key vendors and partners supporting trade‑in and protection programs.
• Provide thought leadership and hands‑on support in evaluating and solving high‑impact strategic opportunities and challenges across the business.
• Identify, incubate, and evaluate partner opportunities that deliver differentiated device‑related features—driving long‑term growth or yielding rapid learnings.
• Lead, mentor, and develop a team of product managers, fostering a customer‑obsessed, performance‑oriented culture.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Role Requires

• Strong understanding of the wireless and internet technology landscape.
• Ability to combine expert‑level knowledge of the mobile industry and KPIs with macro‑economic and technology trends to anticipate market dynamics, influence internal forecasts, and guide strategic planning.
• Experience evaluating and developing strategic opportunities.
• Demonstrated ability to build and manage relationships with strategic partners.
• Proven ability to guide initiatives from strategic planning through successful commercialization.
• Ability to assess competitive, economic, regulatory, and social factors that impact company strategy and define action plans that maximize business outcomes.
• Established track record of creating executive‑ready presentations that articulate product strategy and align senior leadership and cross‑functional team.

Minimum Requirements

• Extensive experience developing and executing product strategies, with a strong ability to translate customer insights into a cohesive product vision and operational roadmap.
• Significant background in product management and product marketing, including identifying and assessing third‑party partnership opportunities.
• Proven success delivering innovative consumer products and services within the wireless and/or technology industries.
• Exceptional strategic, analytical, and problem‑solving skills, with the ability to communicate a clear long‑term vision to executives and cross‑functional stakeholders.
• Strong financial acumen, including comfort with financial modeling and working with unstructured data.
• Strong collaboration skills, excellent communication abilities, and an executive presence.
• MBA preferred.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Certifications (if applicable)

Relevant Work Experience