Field Application Engineer
Location: Philadelphia, PA
Employment Type: Full-Time, Onsite

About Us

Datavault AI, along with its event-technology subsidiary Event Citadel (formerly CompuSystems), operates across a diverse portfolio of technology and service divisions.

Datavault AI Inc. delivers high-performance computing software, Web 3.0 data-management solutions, and advanced audio technologies to a broad range of industries. Its Acoustic Science division licenses spatial and multichannel HD audio technologies—including ADIO®, WiSA®, and Sumerian®—to customers in sports & entertainment, events & venues, automotive, finance, and other sectors.

Event Citadel (formerly CompuSystems), founded in 1976, is a trusted provider of end-to-end event technology solutions, offering registration, ticketing, lead retrieval, and attendee-engagement services for events of all sizes across trade, association, corporate, and government markets.

Job Description

As a Solutions Software Field Application Engineer (FAE), you will be instrumental in ensuring the seamless integration of our software solutions with customer hardware SoC/IoT systems. You will collaborate closely with our engineering team to provide valuable product feedback and serve as a liaison between customers and engineers. Your primary responsibilities will include supporting the sales team and managing customer-specific projects that integrate with our products.

Key Responsibilities:

Integrate customer support software with our solutions.
Develop and maintain comprehensive documentation for software integration.
Collaborate closely with engineers to provide product feedback and improvements.
Act as a liaison between customers and the engineering team, ensuring smooth communication and issue resolution.
Develop, support, and demonstrate proof of concepts using our hardware development kits.
Provide technical support and troubleshooting for customers.
Stay up to date with the latest industry trends and technologies.
Support customer visits and trade shows as requested.

Qualifications:

BS or MS (BS) degree in Computer Science, Software Engineering
Minimum 3 years of Software programming experience.
Proficiency in MATLAB programming.
Experience in software integration and customer support.
Ability to work collaboratively with engineering within an agile process.
Strong problem-solving and troubleshooting skills.
Excellent communication and interpersonal skills.
Ability to manage multiple tasks and prioritize effectively.
Excellent documentation skills.

What We Offer:

Competitive salary and benefits package.
A fast-paced, high-impact work environment.
Opportunity to work closely with executive leadership.
The chance to work with cutting-edge technologies and make a significant impact.
A culture of innovation, ownership, and growth.

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