FT Teller, Bustleton Ave, Philadelphia, PA

As a Teller, you engage in assisting with various financial needs and processing transactions. You provide exceptional customer service, resolve concerns, minimize risk, defend against fraud, refer product solutions, and escalate complex issues for timely resolution. Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs. Process transactions, including deposits, withdrawals, and transfers. Handle cash and maintain accurate cash drawer balances. Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations. Recognize opportunities and cross-sell bank products to deepen customer relationships. Engage customers and leverage digital tools to educate them on self-service options. Assist with custodianship, audits, and other operational tasks. Maintain a clean and organized work area, to create a welcoming environment for customers. Responsibilities may extend to supporting nearby branch locations based on business necessity. Requirements include a high school diploma, GED or equivalent education or equivalent work experience, 6+ months cash handling experience, and 6+ months demonstrated customer service experience. Skills needed include excellent customer service skills, ability to identify and escalate concerns of risk, ability to follow directions, policies, and procedures, effective listening and communication skills, comfort with digital tools and technology, energetic and organized with ability to multi-task, attention to detail, computer proficiency, and basic math skills. Ability to work branch hours including weekends and evenings is required. Preferred experience includes established work history and experience with Microsoft Office products. The role involves frequent minimal physical effort such as sitting, standing, and walking, with occasional moving and lifting light equipment or furniture depending on location.