Help Desk Support

Job DetailsJob Location: Philadelphia, PA - Philadelphia, PA 19154Position Type: Full TimeJob Category: Information TechnologyPosition Summary: Serve as first line helpdesk and network support on computer software applications and platforms and computer/phone hardware. Perform service restoration, troubleshoot problems and work to resolve daily operations issues in a complex, distributed computing environment. Responsible for all onsite components standard within a Windows PC environment (networking, imaging, application management). This is a senior level position and will be required to handle complex issues with minimal oversight. What you will do in this role: Provide friendly and helpful customer service as a Tier 1 and Tier 2 level of helpdesk support to internal users requiring telephone support, remote support, or onsite support for corporate applications, IT hardware, end-user printing, connectivity, and other general helpdesk functions.  Perform troubleshooting through diagnostic techniques and pertinent questions  Identify, analyze, troubleshoot, and resolve problems with the aim of eliminating recurrences and reducing calls to the helpdesk  Direct unresolved issues to the next level of support personnel  Using the Ticketing System, log details of work performed, time, and resolution steps, immediately after each intervention  Follow up with users to ensure full resolution of issues  Deploy, install and manage computers and other devices in accordance with corporate standards  Play a strategic role in the on-boarding program, ensure that users are up and running as soon as they join the team.   Assist with monitoring and maintaining inventory of all hardware and software in use by the company  Other related duties as required    Requirements: Previous experience as an IT Help Desk Technician or Field Technician  A strong working knowledge of computer systems, hardware and software  Basic understanding of networking principals  Ability to diagnose and resolve technical issues Excellent communication and interpersonal skills  Professional demeanor at all times  Demonstrated organizational ability and follow-through  Ability to work within a team setting while demonstrating self-sufficiency and independence  Ability to work in a fast paced, dynamic environment  Interest in learning new technologies and keeping current with those used in the environment supported  Great if you have:  Experience with Active Directory and Office 365  Related certifications (ie. CompTIA A+, Microsoft)  Related Post-Secondary Education or College degree  QualificationsWhat we look for in a candidate: Associates Degree or higher; IT related is preferred OR equipment experience 5+ years of experience  Proficiency or knowledge of Microsoft Office Suite Sharp problem-solving skills utilizing cognitive thinking and intuition for diverse client base Ability to work well under pressure, prioritize, and meet established goals in a timely manner Strong written and verbal communication, time management, and record keeping skills Customer service orientation Almo is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.