Office Manager

Overview

We are a leading provider of homecare services throughout the states of Pennsylvania and Delaware. Our mission is to provide exceptional homecare services to patients who need our help the most.

The Office Manager is responsible for overseeing the daily operations of a centralized office facility that houses four branch operations. This role ensures a professional, organized, and efficient environment that supports patients, caregivers, and branch leadership. The Office Manager serves as the front-facing representative of the organization while also managing facility operations, administrative coordination, and vendor relationships.

This position requires strong organizational skills, professionalism, and the ability to manage multiple operational priorities in a fast-paced healthcare environment.

What We Offer*:

We know that, to be the best place for our patients, we must be the best place to work for our employees. We offer the following to our employees:

• Make a difference every day in the lives of those who need our help the most
• Competitive pay
• Paid on a weekly basis
• Medical/dental/vision/life insurance
• Paid holidays/PTO/401(k) match
• Career growth opportunities
• Great and collaborative work environment
• Work‐life balance

Responsibilities

What You Will Do:

Front Office & Customer Experience● Serve as the primary point of contact for all incoming visitors, including patients, caregivers, vendors, and partners.

● Answer and direct incoming phone calls in a professional and timely manner.

● Maintain a welcoming, organized, and professional front office environment.

● Support patient and caregiver inquiries by routing to appropriate branch staff.

● Monitor front desk scheduling and visitor flow.

Facility & Operations Management● Open and close the office daily, ensuring security protocols are followed.

● Oversee shared facility operations supporting four branch teams.

● Manage office supply inventory and ordering to ensure uninterrupted operations.

● Coordinate and oversee cleaning services and ensure office cleanliness standards are maintained.

● Identify and escalate building maintenance issues (HVAC, plumbing, electrical, etc.).

● Coordinate with property management and vendors for facility repairs and service needs.

● Ensure shared spaces (conference rooms, break areas, lobby) remain organized and functional.

Administrative Support● Support branch leaders with general administrative needs as required.

● Manage incoming and outgoing mail and deliveries.

● Maintain organized filing systems (physical and digital where applicable).

● Assist with coordination of in-office meetings and events.

● Track vendor contracts and service schedules.

Vendor & Resource Management● Serve as primary liaison for:

○ Cleaning vendors

○ Property management

○ Maintenance contractors

○ Supply vendors

● Monitor vendor performance and ensure service level expectations are met.

● Support cost control by monitoring supply usage and service expenses.

Qualifications

Qualifications:

Required● 3+ years of office management or administrative leadership experience.

● Experience managing a multi-team or shared office environment.

● Strong organizational and multitasking skills.

● Professional communication and customer service skills.

● Ability to work independently and proactively solve problems.

Preferred● Experience in healthcare or home care environment.

● Familiarity with compliance-driven environments.

● Experience coordinating vendors and facility management.

Core Competencies● Professional presence and communication

● Operational organization

● Accountability and reliability

● Attention to detail

● Customer service orientation

● Problem-solving mindset

*Eligibility for certain benefits may depend on employment status

Patriot Home Care is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law.