People Operations Specialist

Job Details

Job Description

Please note, the available shifts for this are: 7:00am-3:30pm, 8:00am-4:30pm and 9:30am-6:00pm

Summary
The People Operations Specialist is responsible for executing high-volume, transactional HR services across the employee lifecycle with accuracy, efficiency, and compliance. This role supports one or more functional areas such as onboarding, HR data management, leave of absence administration, compliance, or employee lifecycle transactions.

Reporting to the People Operations Manager, the Specialist ensures standardized processes are followed, HR data integrity is maintained, and service levels are consistently achieved. This role serves as a key operational contributor within HR Shared Services, partnering with the HR Contact Center, HR Business Partners, and Centers of Excellence (COEs) to deliver seamless, end-to-end service execution and a high-quality employee experience.


Job Duties

• Execute HR transactions across the employee lifecycle, including hiring, onboarding, job changes, data updates, and separations, ensuring accuracy and timeliness
• Process functional transactions within assigned area (e.g., onboarding, HR data, leave administration, compliance) in accordance with standard operating procedures
• Ensure all work meets established service level agreements (SLAs), quality standards, and compliance requirements
• Receive and manage escalated cases from the HR Contact Center, resolving Tier 2 inquiries and transactions with completeness and accuracy
• Coordinate with COEs, HRIS, Payroll, and Benefits teams to resolve more complex or cross-functional issues
• Maintain accurate employee records in HR systems (e.g., Workday), ensuring data quality and compliance with policies and regulatory requirements
• Support audits, reporting, and data validation activities to ensure integrity and reduce downstream errors
• Follow standardized processes and contribute to continuous improvement efforts by identifying inefficiencies, trends, and opportunities for automation
• Partner with Knowledge Management and leadership to support updates to SOPs and process documentation
• Provide responsive, customer-focused service to employees, managers, and HR partners, ensuring a positive service experience
• Communicate clearly and effectively regarding case status, requirements, and resolution timelines

Minimum Qualifications

• High School Diploma/GED
• 2 years to 4 years of experience in HR operations, shared services, or a transactional HR environment
• Strong understanding of HR processes across the employee lifecycle (hire-to-retire)
• Demonstrated ability to process high-volume work with accuracy and attention to detail
• Strong organizational and time management skills; ability to manage competing priorities
• Ability to follow standardized processes while identifying opportunities for improvement
• Strong problem-solving skills and ability to escalate issues appropriately
• Effective written and verbal communication skills
• Customer-service mindset with a focus on responsiveness and quality
• Ability to work collaboratively in a team-oriented, fast-paced environment

Preferred Qualifications

• Bachelor’s Degree in Human Resources, Business Administration, or related field.
• Experience processing HR transactions (e.g., onboarding, data changes, leave administration, or compliance activities)
• Experience working with HR systems such as Workday or similar platforms

Additional Qualifications

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Worker Sub Type

Employee Entity

Primary Location Address

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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