PROGRAM MANAGER

Position Summary

The Program Manager is directly responsible for ensuring the creation of a safe and healthy environment that fosters communication, a sense of well-being, empowerment and support to the consumers supported by the program. The Program Manager is responsible for overall management of the site and all staff working in the site. The Program Manager will provide direct supervision of all Art Instructors, Product Coordinators and Studio Coordinator.   The Program Manager will act as a role model for employees regarding the expectations of how the job duties should be performed, the attitude to maintain while at work and appropriate interactions with consumers and other professionals. A commitment to the RHD values should be demonstrated as job duties are performed. 

Essential Duties and Functions

Program Manager: Essential duties: 

· Program Scheduling:

o Quarterly schedule build

o Weekly and daily schedule adjustments 

· Staffing

o Projecting program staffing needs with projected enrollment (with Director)

o Contacting and Interviewing potential teaching staff 

o Onboarding assistance of new teaching staff

o Act as coverage for staff absences as needed 

o Quarterly (or biannual?) staff check-ins with documentation

o Progressive Discipline when needed

· Programming (floor) Oversight

o Monitor activities throughout the day by rotating between program areas. Monitoring includes: 

§ Being the first line “go-to” for all staff and artist issues. Try to resolve these issues on the floor together with the ration teacher with outreach to Program Specialist only when issues must be elevated. 

§ ensuring all services are provided with attention to health and safety, individual ISP requirements, ratios and studio community values/culture 

§ Supervision for the quality of service including that instructors are working in various mediums, with appropriate materials and in accordance with the wishes of the artists . 

§ Create new systems for the floor as needed to manage floor needs

§ Covering for staff breaks during rotations

§ Oversee the execution of special events/workshops/residencies, etc. Studio Coordinator will be charged with the actual coordination of the event (getting artists and teachers in place and involved, etc) but the Program Manager will have general oversight oversuch events 

o Facilitate daily briefings at end of day

o Med administration as needed

o Ensuring that incidents are documented and attended to collect incident reports and get them to the appropriate program specialist daily. 

· Site management

o Continuous monitoring for health and safety within 2390 regulations 

o Site assistance leading to licensing

o Working with office manager to coordinate repairs/maintenance. 

o Conduct and document monthly fire drills / fire extinguisher checks 

· Administrative

o Attendance QC (daily & weekly) 

o Payroll including time off requests 

o Attend weekly management meetings 

Qualifications

• 4 year degree in human service or art related field OR High School Diploma with minimum 5 year experience working with adults with IDD/Behavioral Mental Health Diagnosis/Drug and Alcohol Recovery Programs.  
• Demonstrates a strong working knowledge of the appropriate regulations, RHD values and program policies and procedures.
• computer and internet literacy with the ability to utilize applications like emails, time recording and other programs to enter and retrieve data as necessary to perform the essential functions of the job. 
• Valid Driver’s License 
• Subject to employment screenings, including FBI clearance, if applicable. 

About the program:

La Casa is a CRR (Community Rehabilitation Residence) that serves 10 young adults, between the ages of 18 – 24, with histories of homelessness, mental health, and/or addiction needs that are aging out of systems of care such as youth shelter, foster care, or juvenile justice centers. We establish relationships of trust and empathy as we accompany individuals on their journey to self-worth, empowerment, and reintegration into the community. Quality services are provided by La Casa, designed to meet individuals where they are.