PT Customer Service Representative (Closing Shift )

Job DetailsJob Location: L148 Washington Ave - Philadelphia, PA 19146-2831Job Shift: Second ShiftPart- Time: Starting at $12 per hour. Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.    At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.    We Are Accountable – Self-starters who pursue excellence.  We Are Driven – Problem solvers who deliver results.  We Are Passionate – Positive energy with a real desire to help others.  We Are Ambitious – Always learning and growing toward success. We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team! Customer Service Representative Benefits: Growth Opportunities over 90% of our management team started as an entry level team member! Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. Shift-differential pay for select shifts PTO for all employees Employee Assistance Program Free employee Black Card Membership Customer Service Representative (Closer) Responsibilities: Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience. Answer phones in a friendly manner using information script Greet members, sign up and tour new members, and log amenities. Respond to member questions and concerns in a timely and professional manner Process beverage or merchandise purchases through the point of sale system Promote our unique fitness instruction classes (PE@PF) to our active members and our new members Provide a clean, sanitized and safe club environment. Closing Responsibilities (Required): Must be able to close the gym at the end of shift. Closing times are 9:00 PM on Fridays and 7:00 PM on Saturdays and Sundays. Closing duties include, but are not limited to: Ensuring all members have exited the facility at closing time Securing and locking all doors and entry points Taking out trash and replacing liners as needed Refilling cleaning and sanitation bottles/supplies Vacuuming and performing end-of-day cleaning of assigned areas Completing a final walkthrough to ensure the gym is clean, organized, and secure Reporting any maintenance or safety concerns before leaving QualificationsJob Requirements: Customer service experience High school diploma/GED equivalent preferred Must be 18 years of age or older Basic computer proficiency Must be able to work Friday -Sunday (not negotiable) Physical Demands: Frequent lifting, carrying, pushing, and pulling Must be able to lift up to 75 lbs. Will encounter cleaning chemicals during shift Frequent climbing, balancing, kneeling and crouching during shift Continual reaching with hands/fingers/arms during shift