About the Role:

The Front Desk & Administrative Support position plays a key role in maintaining a professional, organized, and welcoming environment for all staff, visitors, and external partners. This role manages high‑volume phone communication, greets and directs visitors, and ensures the reception area reflects the organization’s standards. The position also supports daily operations by scheduling conference rooms, processing and distributing incoming mail and deliveries, and assisting internal departments with documentation, coordination, and general office tasks. With additional responsibilities assigned as needed, this role contributes to the smooth, efficient functioning of the workplace and serves as a central point of support across the organization.

Responsibilities:

Direct all incoming phone calls, providing accurate general information and routing inquiries to the appropriate staff.
Greet visitors and employees in a friendly, professional manner and promptly notify relevant staff of arrivals.
Maintain a clean, organized, and welcoming reception area to support a positive first impression.
Schedule and manage conference room reservations to ensure efficient use of shared spaces.
Receive, date‑stamp, sort, and distribute incoming mail and deliveries to designated recipients.
Offer assistance to internal departments, supporting documentation, coordination, and general office needs.
Perform additional duties as assigned to support overall business operations and ensure a smooth, efficient workplace.

Position Requirements:

Education: High school diploma/GED
License/Certification: N/A
Relevant Work Experience: No experience in a corporate reception environment required, but a minimum of 1 year of work experience preferred

Skills:

The required skills such as multi-line phone management and phone etiquette are essential for handling high volumes of incoming calls professionally and efficiently, ensuring callers receive timely and accurate assistance. Receptionist duties and general administrative skills are applied daily to maintain smooth office operations, including greeting clients warmly and managing correspondence. Proficiency with copy machines and other office equipment supports document handling and distribution tasks. Managing multiple phone lines and multi-phone systems requires strong organizational abilities and attention to detail to avoid missed communications. Preferred skills like familiarity with office software and scheduling tools enhance productivity and enable the Receptionist to support broader administrative functions effectively.

CBH offers a robust compensation and benefits package, including:

Family Planning, Fertility, Adoption Benefits
403B Retirement Plan
PTO Days/Sick Days
Wellness Program
Employee Assistance Program
Health, Dental, Vision Insurance
Medical, Prescription Drug Insurance
Tuition Reimbursement
Commuter Benefits
Flexible Spending

Core Competencies:

Teamwork and Collaboration: Build and sustain relationships with co-workers and stakeholders and support efforts and deliverables. Encourage unity and help remove barriers to productivity and success.
Respect: Treat each other and our members and stakeholders with respect and sensitivity, recognizing the importance of diversity.
Member Centric: Focus on the needs of our members by providing value-added services, promoting strong relationships and going beyond basic expectations to achieve the best possible outcomes.
Honesty and Integrity: Be open and honest in all we do. Maintain the highest level of integrity at all times.
Commitment to Service Excellence: Challenge ourselves to be forward-thinking and committed to providing total member and stakeholder satisfaction, first-in-class service and high quality, innovative programs.
Compassion and Empathy: Demonstrate a deep appreciation for another’s situation and point of view. Pay attention to emotional cues, listen effectively and show an exceptional level of caring about each person’s perspectives and circumstances.
Problem Solving: Build and implement logical solutions to resolving challenges/issues by using individual knowledge and experience while taking resources, constraints and CBH values into consideration.
Initiative and Self-Directed: Proactively manage time and resources in a way that ensures that all work is done in the most efficient manner while identifying and implementing initiatives without interventions from co-workers, supervisors or stakeholders.
Flexibility and Adaptability: Adjust approaches and behaviors in order to meet the constantly changing environment head-on and accomplish CBH and individual goals. Strive to adapt to, accept and embrace change within areas of responsibility.
Communication: Effectively and appropriately share thoughts, ideas and information - both written and oral. Respectfully listen to co-workers and stakeholders to gain a full understanding of issues/situations.

Leadership Competencies:

Strategic Thinking: Understand and integrate the long-term vision of CBH and focus current activities on what is critical to achieve future success including formulating objectives/priorities and developing and implementing breakthrough ideas.
Leadership: Effectively manage and guide efforts to address challenges and drive continuous improvement for CBH’s programs, services and processes. Develop and implement effective strategies and appropriate interpersonal styles to influence and guide others.
Employee Development: Recognize and promote the necessity to hire, assess, develop and retain high quality talent. Acknowledge strengths and weaknesses in team members through an ongoing performance management process that provides timely feedback in order to help them develop and enhance performance.

Philadelphia Residency Requirement:

The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.

U.S. Authorization Requirement:

CBH does not provide sponsorship for applicants requiring future work authorization. All candidates must be legally authorized to work in the United States without requiring sponsorship now or in the future.

Equal Employment Opportunity:

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.

Requesting An Accommodation:

CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.
If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at CBH.Recruitment@Phila.gov

Learn more about this Employer on their Career Site

Receptionist