Description

Position Summary

The Service Manager is responsible for overseeing daily front-of-house operations and ensuring an exceptional, refined dining experience for every guest. This role requires a leader with fine dining service experience, a strong background in staff training and development, and a deep understanding of hospitality standards. Hotel or luxury hospitality experience is highly desirable.

Key Responsibilities

Lead, mentor, and supervise front-of-house service staff, ensuring consistent execution of fine dining service standards
Deliver and maintain an elevated guest experience, anticipating needs and resolving concerns with professionalism and discretion
Design, implement, and conduct ongoing service training programs, including onboarding, service standards, and guest engagement
Maintain detailed knowledge of menu offerings, wine and beverage programs, and service sequences
Collaborate closely with Executive Chef, Sommelier, and Management team to ensure seamless service operations
Oversee reservations, floor plans, pacing, and staffing levels to optimize guest flow and service quality
Uphold all health, safety, and sanitation regulations
Model exemplary hospitality, appearance, and service etiquette at all times
Assist with performance evaluations, scheduling, and team development
Support special events, private dining, and VIP guest experiences

What We Offer

Opportunity to work in a refined, high-caliber dining environment
Competitive compensation based on experience
Professional growth and leadership development opportunities

Requirements

Qualifications and Requirements

Minimum of 2–4 years of high-level service experience
Proven experience in training, coaching, and developing service teams
Strong understanding of fine dining service techniques, wine service, and hospitality etiquette
Previous management or supervisory experience in a fine dining or luxury hospitality environment
Hotel or luxury resort dining experience is a plus
Excellent communication, leadership, and organizational skills
Ability to remain calm and professional in a fast-paced, high-expectation environment
Passion for hospitality, attention to detail, and guest satisfaction

Physical & Schedule Requirements

Ability to stand and walk for extended periods
Flexible schedule, including evenings, weekends, and holidays

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