Transformation Project Manager

Overview:

Independently leads multi-disciplinary teams through large-scale transformational change initiatives, or strategically important short-term engagements for senior management, that deliver business outcomes. Has in-depth experience in Transformation Delivery including Program/Project Management, Scope Definition, Process Re-engineering, Workshop Facilitation, Organizational Change Management, Performance Measurement, and Customer Experience.  This function serves as independent 3rd party advising and supporting internal stakeholders on transformation delivery and execution. 

Primary Responsibilities:

• Independently lead multi-disciplinary teams through large-scale transformational change initiatives, or strategically important short-term engagements, that deliver business outcomes
• Demonstrate in-depth experience in Transformation Delivery including Program/Project Management, Scope Definition, Process Re-engineering, Workshop Facilitation, Organizational Change Management, Performance Measurement, and Customer Experience.
• Responsible for driving teams in the implementation of numerous governance frameworks aimed at achieving alignment across the bank and its strategy.
• Provide transparency to senior leadership of progress of initiatives.
• Develop and tailor communications content and artifacts used across various levels in the organization on complex business initiatives with high attention to detail and quality.
• Provide execution certainty by setting pace and driving accountability working alongside senior leaders to drive decisions
• Build relationships and participate in engagement management with key stakeholders and encourage collaboration to support an environment of information sharing to effectively deliver outcomes
• Ensure follow up on all critical items and drive accountability through documentation.
• Learn and support understanding of the organization by building credibility with teams, leveraging business acumen and curiosity.
• Proactively leverage multiple Transformation Delivery Tools to ensure all action items, risks, decisions, and issues are identified, captured and escalated. 
• Develop and rely upon relationships to support understanding of the organization to stay connected to changes going on in the bank.
• Leverage deep institutional and banking knowledge of M&T's people, business processes/workflows, products, and technologies and leverages them to shape strategy and deliver desired outcomes.
• Participate in working groups and seeks diverse views to develop strategic recommendations and encourage innovation.
• Champion new transformation delivery tools and techniques and use them to support innovation, development and facilitate discussion.
• Encourage a culture of how to challenge status quo by consistently pushing for innovation and improvement and recommends solutions for adoption across the organization.
• Apply resourcing approaches and support prioritization efforts to ensure the best resources are allocated effectively.
• Support business in defining outcomes and key measures of success for transformation initiatives.
• Mentor and coach other Enterprise Transformation Delivery team members and others within their team to take ownership of their development.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Supervisory/Managerial Responsibilities:

The position serves in a lead capacity for less experienced personnel and in an indirect management role for delivery stakeholders.

Education and Experience Required:

Bachelor’s degree and a minimum of 5 years’ work experience, or in lieu of a degree, a combined minimum of 7 years’ higher education and/or work experience, including a minimum of 5 years’ work experience

Strong verbal and written communication skills

Detail-oriented

Proven intellectual curiosity

Proven leadership skills

Demonstrated cognitive bandwidth

Education and Experience Preferred:

Relevant financial services industry experience

Minimum of 4 years’ project, program or portfolio management experience, specifically with large-scale transformation projects

Prior experience leading organizational change

Bachelor's degree from an accredited college/university; MBA or MS preferred.  PMP, Agile, SAFe, Certified BA and/or ScrumMaster Certification

Prior management consulting or comparable client service experience

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