At Dise, we offer market-leading software for Digital In-store experiences. Dise works with forward-thinking brands, such as Volvo, M&S, J.Lindeberg and Uniqlo. From our offices in Sweden, UK, USA and the Netherlands we enable our partners and their customers to design and implement unique Digital In-store solutions. We call it Dise – Digital In-store experience. Dise is part of the Vertiseit Group, listed on the Nasdaq First North Growth Market in Sweden.

The Role

As a Support Engineer, you will be a key player in our support team, working closely with both colleagues and customers to solve technical challenges. In this role, you will:

Communicate directly with partners to understand, investigate, and resolve technical issues.
Analyze, troubleshoot, and resolve complex support cases across software and hardware environments.
Provide exceptional support and contribute to a seamless customer experience by ensuring timely and effective case resolution.

Who You Are

We are looking for a technically skilled and service-oriented problem solver who thrives in a dynamic environment and enjoys collaboration. You are a team player with strong analytical skills, capable of identifying, troubleshooting, and efficiently resolving technical issues.

To succeed in this role, we see that you have:

Fluent proficiency in English (spoken and written)
Strong analytical and troubleshooting skills. You excel at diving deep into complex issues and identifying the root cause of problems
A collaborative mindset and strong team spirit. You take initiative, work proactively with teammates, and contribute to solving challenges together
Comfortable working in Microsoft Windows environments, with the ability to confidently navigate, troubleshoot, and resolve more complex technical issues
A strong technical mindset. You are passionate about technology, enjoy exploring new tools and innovations, and have a natural ability to understand, learn, and work with technical systems

Nice to have: Experience diagnosing and resolving hardware issues and familiarity working in Linux environments.

Why Join Dise?

We offer an inclusive work environment where you will be surrounded by skilled and passionate colleagues.

Well-being first – Enjoy health initiatives and a generous wellness allowance
Team spirit & fun – We believe in having fun together and organizing activities to create great memories
Learn & grow – Work alongside talented colleagues in a collaborative and knowledge-sharing environment
Career opportunities – We invest in internal career paths and development opportunities to help you grow with us

Practical Information

Location: Full-time position at our office in Philadelphia, US
Application deadline: 15th of June (We recruit on an ongoing basis, so apply as soon as possible!)
✉ Questions? Contact Johan Stenström, Global Head of Support at Dise, at johan.stenstrom@dise.com

We look forward to hearing from you!

We believe in people.
Our company culture is our most important asset and is based on our core values - think like a customer, make it simple, dare to challenge and trust in diversity. They guide us in everything we do - from the decisions we make to how we interact with each other and our customers.

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