EyeBuyDirect - Store Manager 1 - Philadephia, PA

JOB DESCRIPTION

 GENERAL FUNCTION

We are looking for a passionate and entrepreneurial Store Manager to lead Eyebuydirect's first retail location. This role is responsible for building and leading a high-performing team, delivering an exceptional customer experience, driving business results, and ensuring seamless coordination across retail and vision care operations.

The ideal candidate is an inspiring, hands-on leader who thrives in a fast-paced environment, embraces innovation, and is excited to help build Eyebuydirect's omnichannel customer experience. They are customer-focused, highly collaborative, and committed to creating an engaging and inclusive environment for both customers and team members.

MAJOR DUTIES AND RESPONSIBILITIES

• Represents and communicate Eyebuydirect’s values to customers and team members.
• Leads store performance and delivers an exceptional customer experience across retail and eyecare operations.
• Recruits strong talent and support succession planning. Coaches and develops a high-performing, customer-focused team.
• Partner with doctors and eyecare teams to maintain high standards of patient care and efficient workflows.
• Supports eyecare activities, including exam booking, insurance verfitication, pre-test, and tele-optometry workflows.
• Maintain a strong understanding of the eyecare business and use that knowledge to improve patient experience and business results.
• Review store performance and financial results, identify opportunities, and recommend actions to improve customer experience, efficiency, and profitability.
• Manage store expenses, including labor, supplies, and vision insurance claim accuracy.
• Oversee daily store operations and provide team members with on-the-job training and support in line with Company policies and procedures.
• Manage daily scheduling and payroll for the entire store team.
• Maintains inventory accuracy through proper inventory management procedures.
• Lead the adoption of new technology, processes, and continuous-improvement initiatives.
• Supports marketing team in identifying and leading local marketing and community outreach opportunities.
• Ensures all Company approved safety programs are implemented and maintained.
• Works weekends and evenings in support of the business needs (varies by location).
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Consistently maintains proper dress code.
• Performs other duties as assigned or as business needs.

BASIC QUALIFICATIONS

• High School graduate or equivalent
• 4+ years management/supervisory experience, preferably in an eyecare/healthcare setting
• A proven track record of delivering results and growth
• Excellent business and financial acumen including operational analysis
• Strong communicator and listener
• Familiarity with technology, such as point-of-sale, patient record systems, and other software applications

PREFERRED QUALIFICATIONS

• College degree or equivalent
• ABO Certification

ABOUT EYEBUYDIRECT

At Eyebuydirect, we empower customers to express their individuality through stylish, affordable eyewear and a simple, convenient shopping experience. Since 2006, we have helped transform the online eyewear journey through broad product choice, digital innovation, and customer-first service. As we expand into in-person retail and eyecare, you will play a central role in defining and bringing the Eyebuydirect experience to life.