Casual Part-Time Event Team Member

General Description 

Under the supervision of the Director of Event Sales and Operations and reporting to Event Managers, Event Team Members are responsible for onsite execution of assigned events at Philadelphia Zoo.   Event Team Members will interface with numerous internal and external guests, clients and vendors to provide a successful guest experience while maintaining Zoo-wide facility policies and procedures.

Event Team Members may also support the Guest Engagement department by providing professional hospitality and assistance to all Zoo guests. Event Staff may be assigned to assist in guest entry experience, attractions, and parking.

 Essential Job Functions 

1. The primary purpose of this job position is to provide onsite event support and professional hospitality to all guests and clients while maintaining Philadelphia Zoo facility policies and procedures.
2. Ensure highest guest service standards while supporting key areas of event execution including, but not limited to: registration & hospitality, food & beverage service, audio/visual, entertainment, transportation, and event installation & breakdown.
3. Demonstrate extensive knowledge of the Zoo (directions, locations of amenities, and general animal collection); be able to provide visitors with travel directions to major roadways and other Philadelphia attractions.
4. Be attentive to opportunities to be helpful to guests of Philadelphia Zoo, and provide information in a manner that is welcoming and professional.
5. Handle complaints and resolve problems in a manner that is polite, helpful, and accurate. Escalate problems to a Manager if unable to resolve the issue.
6. Interface directly with internal departments, vendors, and onsite partners to achieve flawless execution of predetermined event or guest experience goals.
7. Possess knowledge of all admissions, attractions and parking policies and procedures.
8. Possess knowledge of all Membership categories, benefits and programs.
9. Performs other duties as assigned by the Events Department leadership.

 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

 Qualifications

1. 1 – 3 years of professional event planning experience or customer service in a hospitality field is required.
2. Flexible schedule preferred. This role will include weekends, holidays, evenings and early mornings.
3. Valid driver’s license preferred. Driving record must be in good standing.

 Knowledge, Skills and Ability Requirements 

• Cheerful disposition and desire to interact with people;
• Ability to work independently, as a self-starter, and as part of a team, receiving and delegating responsibilities;
• Ability to manage a variety of tasks and complete priorities under deadline pressure;
• Detail orientation with a creative vision;
• Ability to develop and sustain effective working relationships with peers and subordinates; 
• Superior interpersonal ability; 
• Ability to work effectively with diverse personalities; 
• Ability to give and receive feedback.

 Working Conditions, Physical, Medical & Additional Requirements

• No allergies related to plants or animals, which would interfere with the ability to work.
• Ability to stand and maintain alertness for long periods of time;
• Ability to lift and carry 40 pounds a distance of 25 feet;
• No impairments of sight, smell, hearing, touch, balance, or agility of movement (which cannot be corrected with appropriate devices) that would interfere with ability to work
• Ability to perform physical work outdoors in all weather conditions;
• Ability to make frequent rounds of all event areas on foot, as well as able to access staff work areas, concessions, and visitor areas located across a 42-acre property and remote parking areas; 
• Successful completion of a post-offer medical screening, TB and drug test prior to starting;
• Successful completion of a post-offer criminal background and driving license check prior to starting.

 EEO Statement: The Philadelphia Zoo is an equal opportunity employer. Qualified applicants will be considered without regard to protected characteristics like race, color, religion, sex, national origin, disability, or veteran status.