Job Title: Membership Sales Representative

Brief Description:

Responsible for achieving and exceeding individual and department monthly sales goals for new memberships.

Primary Responsibilities:

Conduct prospecting activities daily by securing information on individuals who live, work or travel into The Sporting Club market area
Contact existing and former members daily to obtain appointments at TSC
Schedule daily tour appointments by contacting prospects throughout a daily shift
Conduct tours of the facility, ending with a face-to-face conversation to close the sale
Maintain knowledge of every program, event, and facility amenity to be highly informative to prospects and members
Demonstrate outstanding customer service to members by providing a welcoming and progressive environment
Maintain exceptional standards of customer service during high-volume, fast-paced sales process
Facilitate inbound customer service and membership relationship calls
Other duties as assigned.

Position Requirements:

2 – 3 years membership sales experience
Communicate on an as needed basis with all departments, including managers and directors, to discuss all matters that relate to membership sales
Master membership sales processes using club membership software
Demonstrate competency in Microsoft applications including Word, Excel, and Outlook
Resident of Philadelphia preferred

Technical Skills/Knowledge:

Strong interpersonal skills with former members, prospective members, staff, guests, and owners
Excellent written and verbal skills
Excellent member customer service skills and professionalism
A strong, positive attitude and daily work ethic
Proficient in TSC member account maintenance platform (Club Automation) and Customer Relationship Management (CRM).

Physical Requirements

Ability to lift, carry and otherwise move up to 25 pounds daily
Ability to sit, stand and walk around the Club for various lengths of time and at various points in time throughout a scheduled shift
Ability to proficiently operate computer hardware and software on a daily basis
Ability to operate fax/copy/scan machines, telephone, computers, and general office equipment daily
Ability to communicate effectively with members, staff, guests, vendors and owners

The Sporting Club is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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