Job Title: Customer Service Advisor
Company: Identiv
Location: Philadelphia, Pennsylvania, United States
Employment Type: Contract
Salary: $25 - $38 USD per hour (dependant on experience)

Job Overview

Identiv is seeking a diligent and customer-focused Customer Service Advisor to join our team on a contract basis in Philadelphia. The successful candidate will be the first point of contact for our clients, providing exceptional support and ensuring a positive customer experience. You will be responsible for addressing customer enquiries, resolving issues, and maintaining high standards of professional communication. This role is ideal for an individual with a passion for problem-solving and a commitment to delivering outstanding service.

Key Responsibilities

Serve as the primary point of contact for customers, handling inbound enquiries via telephone, email, and other communication channels in a professional and timely manner.
Effectively identify and resolve customer issues, complaints, and queries to ensure a high level of satisfaction.
Provide accurate information about products, services, and processes.
Process orders, returns, and exchanges with precision and efficiency.
Maintain and update customer accounts and records in our database with a high degree of accuracy.
Collaborate with internal departments to escalate and resolve more complex issues when necessary.
Gather and document customer feedback to help improve our services and products.

Required Qualifications & Skills

Proven experience in a customer service or client support role is essential.
Exceptional verbal and written communication skills with a professional telephone manner.
Strong problem-solving abilities and a high level of empathy and patience.
Proficiency in using CRM software and the Microsoft Office Suite.
Excellent organisational skills and the ability to manage multiple tasks simultaneously.
A proactive and positive attitude, with the ability to work effectively both independently and as part of a team.
A minimum of a high school diploma or equivalent.

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