OPERATIONS OFFICER II

WHAT IS THE OPPORTUNITY?

The Operations Officer is responsible for overseeing the end-to-end workplace experience within the Phoenix office, ensuring a productive, efficient, and engaging environment for employees and business partners. This role serves as the primary liaison across Real Estate, People/HR, Facilities, Finance, and Senior Leadership to support daily operations, space planning, employee engagement, and vendor management. The Officer ensures the workplace has the required access to facilities, enterprise standards, and cohesive tools to elevate the employee experience and business results.

WHAT WILL YOU DO?

Leadership Enablement & Strategic Partnership

Provide proactive operational support to site leadership to enable informed decision-making, efficient execution, and collaboration across IT, HR, Finance, and Business Units
Foster innovation, communication, and accountability aligned with growth and a sustainable hybrid workforce
Lead change management to help influence and steer the desired in office experience while creating a high performing culture
Prepare executive-level reports, dashboards, and readouts summarizing site performance, operational priorities, employee feedback trends, and cultural initiatives
Identify operational risks, opportunities, and strategic improvements to enhance efficiency, site collaboration, and employee satisfaction
Assist in budget planning, ensuring site forecasts, operational expense, and financial goals are achieved

Workplace Operations & Space Management

Partner with Real Estate and Facilities teams to manage space planning, seating assignments, floor layout optimization, and neighborhood design
Assist in real estate planning and market surveys, lease, and transaction management, ensuring the portfolio always meets the desired business requirements
Meet periodically with Business Units to understand headcount projections to inform changing real estate footprint
Assess and balance team needs by aligning collaborative, high-call, and quiet workspace zones to enhance productivity
Serve as the central point of contact for facilities issues, coordinating with building management to ensure timely resolution of work orders, including maintenance, equipment, and workplace services
Support operational readiness for in-office days, executive visits, corporate events, and employee engagement activities
Implement programs, experiences, and initiatives that drive employee connection, enhance in-office engagement, and reinforce a positive culture
Champion change management efforts by communicating expectations, updates, and workplace standards with clarity, consistency, and professionalism

Vendor Management

Manage vendor relationships for office-related services, including workplace supplies, amenities, food and beverage, janitorial, and facilities partners
Identify opportunities to consolidate, streamline, and reduce unnecessary expenses and waste
Evaluate vendor performance and expenditures to identify cost efficiencies, contractual optimization, service improvement, and risk mitigation
Monitor and track third party vendor spend, ensuring financial transparency and accuracy in expense reporting, forecasting, and executive updates
Assist in resolving disputes and set expectations for quality of work, transparency, timeliness, and vendor delivery of office related services

Enterprise Alignment & Standardization

Ensure Phoenix workplace standards are aligned with enterprise expectations for consistency in culture, brand, operations, and service experience across office locations
Support the development and sharing of best practices, templates, and playbooks to streamline operations and replicate effective solutions across additional sites
Maintain strong governance practices to support workplace safety, compliance, and policy adherence

Ideal Candidate Profile

The ideal candidate is a highly organized, solutions-oriented professional with strong operational discipline and a people-first mindset. They excel in fast-paced environments, anticipate business needs, and build strong partnerships to drive collaboration, efficiency, and employee engagement. This individual demonstrates sound judgment, professionalism, discretion, and a commitment to operational excellence and workplace culture.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

Minimum of 4 years experience in Banking Operations in a financial institution required.
Minimum of 2 years experience supporting and maintaining commercial cards.

Additional Qualifications

Experience in employee engagement, DE&I, or culture-building initiatives
Vendor management and/or facilities management experience
Budget tracking, cost optimization, or financial management exposure
Experience operating within a matrixed corporate environmentAbility to perform functional duties and related positions with minimal supervision.
Ability to interact effectively with all levels of Bank personnel and customers; excellent verbal and written communication skills; excellent interpersonal/customer service skills; knowledge of regulatory requirements and bank policies and procedures.
PC skills required.
Ability to handle problem situations with colleagues and clients effectively.

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $25.93 - $41.43 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

Learn more about this Employer on their Career Site

Operations Officer II