Customer Service Manager

Our Company

All Ways Caring HomeCare

Overview

Who We’re Looking For: 

We are seeking a dynamic and driven Customer Service Manager (CSM) who is passionate about delivering exceptional client experiences and leading high-performing teams. In this role, you will oversee service quality, employee performance, and customer satisfaction—ensuring our clients consistently receive the highest level of care.

The ideal candidate is a motivated professional who thrives in a fast-paced environment and brings a strong sense of urgency, organization, and leadership to every situation.

What You’ll Gain

We believe in investing in our people and creating an environment where you can grow and succeed.

• A supportive, collaborative, and positive company culture
• Competitive compensation with daily pay options
• Tuition reimbursement and partnerships with leading educational institutions
• Generous referral bonus program
• Comprehensive benefits package, including supplemental plans, EAP, and 401(k)
• Ongoing career development and advancement opportunities

External Job Description

What you will do:

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

Responsibilities include, but not limited to:

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Qualifications

What you will need:

• Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver’s license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

About our Line of Business

All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.

Salary Range