Client Service Manager

Job Overview

Duties and Responsibilities

• Provide regular updates to clients on the progress of customer service projects that directly affect each client
• Develop open and effective channels of communication with each client that can be employed by other departments as well
• Become the reliable point of contact for each customer that is required to establish a strong business relationship
• Maintain close relationships with the families of the patients by providing constant communication over the phone, as well as face-to-face contact.
• Accompany the Clinical Case Manager during re-certifications visits and hospital discharges, delivering necessary supplies to nurses to build rapport.
• Assists management by maintaining extensive knowledge of nurses' operations in the field.
• Communicates all information regarding expectations and scheduling to various families.
• Performs other duties as assigned to effectuate business goals
• Supports and executes the mission, ethics, and goals of the company effectively.

Requirements

• Bachelor's degree in business or a related field preferred
• 3+ years’ experience in customer service role
• Must demonstrate ability to meet deadlines
• Strong communication skills required

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Additional Job Description Information

EEO Statement:

MGA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.