Executive Director, Business Risk and Controls - Bank

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Leads, develops, coordinates, and ensures the implementation of first line of defense Risk management programs and framework to ensure Risk data is captured.  Develops Risk mitigation strategies and controls, and partners with and engages the Enterprise Risk Management COE.  Serves as the CoSA liaison providing leadership and direction to ensure processes and procedures are in place to effectively monitor and manage Risk.  Ensures there is consistency in the aggregation of identifying and leading existing and emerging Risks that stem from business activities and ensure Risks associated with business activities are effectively identified, measured, monitored, and controlled.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.

What you’ll do:

• Develops and oversees the implementation, development, and maintenance of controls, Risk management programs and framework.

• Provides direction and guidance for the implementation, development, and maintenance of the internal and external vendor governance framework.

• Develops and maintains the quality standards, operating policies, and procedures and directs implementation of approved changes.

• Identifies Risk and/or quality control improvements and provides support for major initiatives as appropriate, including project activities, related integrations, strategic activities, and large system/process improvements.

• Responsible for long term initiatives, ad hoc requests, issues, and on-going Risk management responsibilities.

• Coordinates with other control partners (e.g. Audit, Compliance and Operational Risk) and regulatory examiners to minimize duplication of effort.

• Provides guidance to business units and designs controls to address strategic, operational, financial and regulatory Risks.

• Establishes and monitors key performance and Risk indicators/metrics to assist with the early identification of Risk trends.

• Manages a team of professionals who perform overall assessments of operational Risks and controls, and conduct testing and analyses to identify, validate, and manage emerging Risk exposures.

• Holds responsibility for the governance, administration of compliance and operational documents and for the governance, maintenance and enforcement of operating procedures.

• Stays current of regulatory environment and new developments.

• Develops and recommends action plans for initiatives that have regulatory impact.

• Supports and engages as appropriate in discussions with relevant regulators (e.g. OCC, FDIC, CFPB) on the business Risk control program and results.

• Keeps Senior Management apprised of changes and developments.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 10 years of experience with a focus on Business Management, Operations, Risk Management, Audit, Control, or Reporting required.

• 4 years of leadership experience required demonstrating management responsibilities.

• Executive-level knowledge of industry-related regulatory requirements, and operational Risk concepts.

• Demonstrated ability to successfully navigate and operate across multiple levels of an organization.

• Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA.

What sets you apart:

• 10 years of progressive quality assurance experience, developing and managing QA/QC programs and strategies to include implementing effective processes and business controls which optimize operational efficiencies while ensuring regulatory compliance and enterprise goals and objectives.

• 4 years of people leadership experience in building, managing and/or developing high-performing teams within a complex matrix environment.

• In depth and demonstrated knowledge of quality assurance/control/improvement regulatory laws, compliance standards and processes, and best practices.

• Experience collaborating with key resources and stakeholders across the enterprise, influencing decisions and managing work to achieve strategic goals.

• Executive-level business acumen in the areas of financial operations, business operations, industry practices and emerging trends required. 

• Thorough understanding and application of risk and compliance frameworks with experience recommending solutions and process improvements intended to mitigate operational risks

What we offer:

Compensation:

The salary range for this position is: $169,880.00-305,780.00.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.