Exp Cust Exp Professional

As an Experience Customer Experience Professional, you will play a critical role in supporting our Aircraft on Ground (AOG) customers. You will respond to urgent customer needs, manage service cases, and work cross‑functionally to ensure fast and accurate resolution. This role is essential in delivering reliable customer experience and supporting operational excellence across our teams. In this role, you will support improvements in customer satisfaction, case accuracy, and service delivery effectiveness

You will report directly to the Sr. Customer Experience Manager and work onsite at our Phoenix, AZ location on a Hybrid schedule after training.

Training will be held Monday–Friday, 8:00am–5:00pm for the first 90 days. 

After training, the shift will transition to a 4-day 10-hour work schedule from Friday – Monday beginning at 6:00 AM and ending at 4:00 PM (schedule subject to change).