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Benefits:
- Health insurance
- Paid time off
- Dental insurance
Responsibilities
- The Administrative Assistant is primarily responsible for answering the phones and scheduling branch individuals while maintaining quality customer service in person and on the phone
- Scheduling and entering residential and commercial losses into the system
- Managing the technicians to make sure all job requirements are met in the system in a timely manner
- Scanning documents into the jobs and documenting appropriate notes into CRM software
- Assisting with listings and pricing, additional documentation requirements for jobs
- Assisting manager with completing job files for billing submission
- Displays positive attitude while interacting with customers over the phone
- Communications jobs to the project managers or lead program coordinator in a timely manner
- Strong organization and prioritization skills may be times working on multiple projects at once)
- Other responsibilities directed from Branch Manager
- Resolves client complaints, or refers situations to supervisor (as appropriate) for resolution
- Communicating with insurance adjusters about claims
- Communicating with homeowners and business owners about their claim, scope of work to be performed and payment
- Getting contracts signed by customer
- Communicating with accountant team on payments and collections
Qualifications
- 2-3 years of office experience
- Bilingual a plus
- Excellent verbal and written communication skills
- Computer skills: Google calendar and email, microsoft word, excel; etc.
- Ability to quickly learn computer software to keep track of all jobs
- This role routinely uses standard office equipment such as computers, scanners, email, phones, photocopiers, filing cabinets and other equipment
- Strong attention to detail and accuracy
- Ability to work under pressure, in a fast-paced working environment
- Task oriented, self starting
- organize daily tasks with efficiency
*A background check may be required due to program guidelines through insurance carriers we work with.
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