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New Horizon Therapy is looking for someone who has some experience with scheduling and front desk work 3 days a week (M-W 8:45-6). New Horizon Therapy does both Occupational Therapy and Speech Therapy with pediatrics.
www.newhorizontherapyaz.com
We are looking for a pleasant and friendly Front Desk Representative to join our team! As a Front Desk Representative, you will be responsible for different receptionist and clerical duties at our office. You will be the first contact with the clients, and are responsible for making a good impression and improving the company reputation.
As the front-line-employee, your role will be extremely important for improving client experience and satisfaction. Your goal should always be to make our guests feel comfortable and satisfied while in our office. Some duties include answering client questions, offering client support, guiding and advising clients, keeping the front office clean and representative, following the agendas and scripts and helping with billing as needed.
Front Desk/Receptionist/Scheduling Duties and Responsibilities
We are looking for a pleasant and friendly Front Desk Representative to join our team! As a Front Desk Representative, you will be responsible for different receptionist and clerical duties at our office. You will be the first contact with the clients, and are responsible for making a good impression and improving the company reputation.
As the front-line-employee, your role will be extremely important for improving client experience and satisfaction. Your goal should always be to make our guests feel comfortable and satisfied while in our office. Some duties include answering client questions, offering client support, guiding and advising clients, keeping the front office clean and representative, following the agendas and scripts and helping with billing as needed.
Front Desk/Receptionist/Scheduling Duties and Responsibilities
- Answering phones (checking messages and returning missed calls)
- Scheduling
- Taking pictures of new client
- Scanning-uploading patient records
- Checking/ following up on INFO email
- Sending out intakes on Intake Q
- Following up on Intakes and Intake Q that have not been completed
- Managing referrals and getting them scheduled
- Creating patient files
- Taking payments and posting to the appropriate chart
- Checks insurance on Intake Q clients (Ahcccs plans only)
- Calling non-confirmed therapy and evaluation appointments
- Following up on no-show and/or canceled appointments
- Faxing medical providers (copy of evals) and other agencies when appropriate
- Communicating with both therapists and families when therapist is out of the office
- Getting supply list ready at the end of the month
- Maintaining the reception area organized and clean
- Other general office duties as needed
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