Assistant VP, Technical Implementation

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Role Summary – Technical Implementation Advisor

Independent e2e responsibility for implementation of client working capital management solutions. Implementation Advisors are the primary interface with the client to facilitate establishment of products and services for GWB. The associate must have strong organizational skills and will be responsible for coordination of all internal and external implementation related activities including the delegation of tasks quickly and effectively to ensure a timely and smooth client on-boarding process.

Responsibilities

• Full responsibility and ownership of the overall implementation through a comprehensive consultative approach which requires the associate to recognize, evaluate and act upon those opportunities for additional collaboration or to improve client satisfaction
• Should have the skill, ability, experience and confidence to navigate the bank, bank’s banking partners and business partners to ensure implementation tasks and client on-boarding are completed on time
• Participate in client management and Sales/RFP opportunities on complex working capital management solutions
• Escalation management, during/post office hours, with various stakeholders and across multiple locations to effectively facilitate discussion, testing & production validation as well as communication till resolution. 

Core skills & Requirements

• 3 to 4 years’ experience in managing eChannels service (H2H, API, SWIFT and eGIRO) implementations is preferred.
• Experience in handling activities that relate to eChannels, file integration, data mapping and various payments/collections data across Asia region
• Familiar with various ERP systems like JDE, SAP, etc  
• Demonstrate attention to details, team player, take e2e ownership, drive for results to support/grow the business, sustain intensity & optimism while focusing on delivering client delight
• Requires excellent communication, influencing and negotiation skills to effectively manage the client implementation
• Ability to establish and maintain effective working relationships with peers and business partners
• Comfortable with direct client and business partners interaction, with proven client interaction abilities
• Ability to understand the e2e system flows and requirements to present ideas and information effectively in group settings
• Experience in project or implementation management experience with the ability to deliver implementation on time.
• Strong analytical, problem solving, ideation and time management skills
• Excellent interpersonal skills, positive attitude and team player

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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