AVP, Agency Product and Operations

As a dedicated AVP, Agency Product and Operations, you will oversee the direction, strategy, and management of large teams with a focus on driving sales and growth of specialty insurance solutions within the USAA Agency to align to member needs. Responsible for P&L within their product portfolio and will consistently optimize for team performance and member experience. Provides leadership to subordinate management team who serve as a coach, and mentor a large team of Agency insurance solutions staff. The leader will establish high functioning relationships and manage external carriers and vendors the delivery of insurance solutions customers. Leads a team to successfully deliver Insurance product growth and successfully achieve assigned profit plan targets. Directs and monitors operational activities as well as the growth and sales specific to agency products. Oversees, manages, and expands an existing book of business while influencing strategy and guiding team alignment. Provides guidance and oversight to influence marketing strategies. Provides executive peer communications with the Alliances and internal customers Works closely with and influences Marketing, Reporting and Data Analytics. Holds responsibility for team’s compliance and risk management. Develops, nurtures and manages workforce talent to ensure continued business improvement and growth. Drives continuous improvement in high-performance team standards while leading a team to manage current products through the product lifecycle. They will have responsibility for reporting operations metrics and product growth metrics to P&C, personal, and commercial line product owners and senior officers. Develops, recommends, and implements business strategy and objectives through effective management of resources and maximizes the positive impact of information and technology on business operations and customer service delivery. Leads prioritization and strategy over their managed portfolio of products and assist in delivering oversight and influence in Agency system modernization and data strategies. Maintains awareness of national developments and industry trends that may affect the competitiveness, quality and/or profitability of products and services. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.