Banquet Manager-Adobe

Job DetailsJob Location: Adobe Bar & Grille - Phoenix, AZ 85016Position Type: Full TimeEducation Level: High School or G.E.D.Job Shift: Weekdays and WeekendsJob Category: Restaurant - Food ServiceDo you thrive on bringing events to life and creating memorable experiences for guests? We are looking for an energetic, organized, hands-on Banquet Manager who enjoys leading a team, managing the details, and making sure every event—from intimate celebrations to large golf outings and special events—is executed with exceptional service. Job Summary The Banquet Manager is responsible for the planning, coordination, staffing, and successful execution of the Adobe Bar & Grille’s banquet and special events. This position assumes operational responsibility for events once they are confirmed and transitioned from the Sales Manager. The Banquet Manager works closely with clients, culinary, food and beverage, golf operations, and other departments to ensure event details are properly communicated and executed. This position provides hands-on leadership before, during, and after events and is responsible for ensuring appropriate staffing, timely setup, professional service, and adherence to standards. JDM Golf Teammates will role model the core values and behaviors by: Cultivating a positive teamwork environment. Being efficient with time at work. Communicating effectively with management, co-workers, and guests. Being flexible. Maintaining integrity in all conversations and actions. Consistently reporting to work on time prepared to perform duties of position. Following internal procedures and external regulations; and reporting issues to management. Duties and Responsibilities The duties and responsibilities listed below are essential to the employee’s position. Event Planning & Execution Maintain overall management responsibility for the planning and operational execution of all banquet and special events. Work with clients to finalize event details, including setup, timing, food and beverage service, equipment, and special requests. Oversee the preparation and accuracy of Banquet Event Orders (BEOs). The Banquet Coordinator may assist with BEO preparation; however, the Banquet Manager is responsible for final review, accuracy, timely completion, and communication of event requirements. Ensure event details and changes are communicated timely to culinary, food and beverage, golf operations, and other affected departments. Oversee event setup, service, breakdown, and cleanup to ensure Adobe standards and client expectations are met. Assign Banquet Captains to oversee individual events as appropriate. Captains serve in a supervisory capacity during assigned events and work under the oversight of the Banquet Manager. Maintain appropriate management presence and oversight of events, including those assigned to a Banquet Captain. Address significant client, service, staffing, or operational concerns and ensure appropriate follow-up. Staffing, Leadership & Supervision Directly supervise the Banquet Captains and Banquet Coordinator and provide overall leadership to banquet and event employees. Determine staffing requirements and prepare or oversee banquet schedules based on confirmed events, business needs, and established labor guidelines. Assign Banquet Captains and employees based on event requirements and operational needs. Establish expectations and provide Banquet Captains with the information and direction necessary to successfully supervise assigned events. Train, coach, and provide ongoing direction to Banquet Captains, the Banquet Coordinator, and banquet employees. Monitor attendance, punctuality, appearance, performance, service standards, and adherence to Company expectations. Address performance or conduct concerns promptly and consistently in coordination with management and Human Resources, as appropriate. Promote teamwork, professionalism, accountability, and a positive service-oriented work environment. Client Service & Department Coordination Maintain overall responsibility for the client experience following transition from sales through completion of the event. Ensure professional and responsive client communication and that event expectations are clearly understood. Work closely with the Sales Manager, culinary, food and beverage, golf operations, maintenance, and other departments to coordinate successful events. Ensure changes, special requests, and operational concerns are communicated promptly. Review significant client feedback and communicate repeat or referral business opportunities to the Sales Manager. Labor, Supplies & Operational Controls Monitor banquet staffing and labor costs to support established financial and operational goals. Adjust staffing based on business needs while maintaining appropriate service levels and minimizing unnecessary overtime. Oversee banquet supplies, linens, equipment, and other operational needs. Ensure banquet equipment and supplies are properly maintained, stored, and available for scheduled events. Minimize waste, loss, and unnecessary expenses and promptly address facility, equipment, or maintenance concerns. Other: Actively participates in meetings and training session. Drafts and formats memos, emails, and reports in accordance with Company guidelines and protocols. Performs all other related duties, as assigned. May be requested to assist with projects from time to time. QualificationsEducation and Experience Required Bachelor’s degree in Hospitality, Event Management, Business, Marketing, or a related field preferred. Prior supervisory or management experience in banquets, catering, food and beverage, hospitality, or a related environment required. Experience coordinating and executing weddings, corporate events, golf tournaments, private parties, or other large events required. Experience working in a golf club, country club, resort, hotel, or similar hospitality environment required. Skills and Abilities Strong leadership and supervisory skills with the ability to direct and motivate an event team. Strong knowledge of banquet and event operations, including setup, service, breakdown, and event flow. Excellent organizational, planning, and time-management skills. Ability to manage multiple events, priorities, and deadlines simultaneously. Strong attention to detail and ability to accurately interpret and execute BEOs and event specifications. Excellent interpersonal, communication, and customer service skills. Ability to remain professional and make sound decisions in a fast-paced environment. Strong problem-solving skills with the ability to respond quickly to changing event needs. Ability to effectively schedule and manage employees based on business needs. Understanding of labor management, cost control, and operational budgeting. Ability to train, coach, and provide appropriate direction to employees. Ability to work collaboratively across multiple departments. Ability to exercise good judgment and maintain confidentiality. Ability to work independently and take ownership of event execution. Open to change. Computer Skills Required: Ability to use BEO and POS systems. Ability to use MS Office – MS Word, Excel, and Outlook (Email). Ability to use employee self-service on company’s human resources/payroll database Certificates, Licenses, Registrations Required: Must have and maintain a valid Arizona Driver’s License, maintain automobile insurance coverage and have access to an automobile. Position may utilize golf carts; thus, must have a valid driver’s license. Must be at least 21 years of age. Other Regular attendance is required. Additional hours including weekends and holidays may be required on a regular basis to fulfill duties of position, especially during season. At times, individual must be able to work in a fast-paced environment with ability to handle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to stand and walk for extended periods, particularly during event setup, service, and breakdown. Ability to walk throughout the property, including indoor and outdoor event areas. Ability to frequently bend, stoop, reach, twist, and perform other movements associated with banquet and event operations. Ability to regularly lift and carry up to 25 pounds and occasionally assist with moving event-related materials and equipment consistent with established safety practices. Ability to push or pull banquet carts, supplies, chairs, and other event-related equipment as required. Ability to communicate verbally and hear sufficiently to interact effectively with employees, clients, members, and guests, including in areas with significant background noise. Visual ability sufficient to review event documentation, use computer systems, inspect event setups, and monitor service and safety conditions. Frequent use of a computer, keyboard, mouse, telephone, and other office equipment. There is extensive repetitive motion in using hands/wrists. Work Environment The work environment is subject to interruptions, varying and unpredictable situations and time pressures related to multiple tasks. This position primarily works both indoors and outdoors. At times, extreme temperatures may be part of the environment. Work requires exposure to temperatures sufficiently high to cause bodily discomfort. The noise level is usually moderate. This is an on-site position with occasional off-site business-related needs. OSHA Category Category II:  Individuals who engage in activities normally without exposure to blood or body fluids, but where exposure may occur in the event of an emergency including assisting staff, members, or guests. The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time. Why work at JDM Golf? Competitive compensation package (Base pay plus Additional Earnings) Paid Time Off Comprehensive Benefits including medical, dental, vision, and life insurance 401k Plan including match Opportunity to play golf at our top-notch golf courses Employee Discount Program & More If you enjoy a fast-paced environment, take pride in the details, and know how to lead a team while delivering an outstanding guest experience, we would love to hear from you. Join our team and help make every event one our members and guests will remember. Background Check required. EOE.