Bilingual Account Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for working with clients on pre charge off and post charge off collections needs, up to and including repossession assignments. Key responsibilities include managing more complex account relationships with an emphasis on legal matters, resolving client complaints, and leading team members. Job expectations include applying knowledge across all stages of delinquency, including recovery and repossession and work in environments requiring advanced problem solving, negotiations, and coaching capabilities.

Responsibilities:

• Contacts delinquent, charged-off or high-risk clients in order to secure payment and determine reason for delinquency on active accounts
• Works with clients to establish full balance repayment plans or settlements
• Serves as a liaison to administrative areas within the bank and administers wire transfers, payments, deposits, advances, short sales, and settlements
• Ensures document compliance and security perfection as well as collateral monitoring and maintenance
• Executes procedures to meet production deadlines, successfully executes service level agreements, and manages relationships within the internal department and with business partners
• Works in ownership-based collection environments conducting special research and other project assignments

Required Qualifications:

• Proficient in Spanish and English
• Current or Recent CVL Insurance Claims call handling experience
• Current or previous customer delight experience
• Demonstrated organization skills in a fast-paced environment including ability to multitask and attention to detail, including with quality score results
• Strong communication, empathy, and problem-solving skills
• Goal driven and results oriented
• Ability to work well in a team-oriented environment
• Ability to embrace change
• Proficiency with Office application such as Excel

Skills:

• Active Listening
• Attention to Detail
• Client Solutions Advisory
• Interpret Relevant Laws, Rules, and Regulations
• Oral Communications
• Account Management
• Adaptability
• Collaboration
• Data Collection and Entry
• Liquidity Management
• Client Management
• Collateral Management
• Credit and Risk Assessment
• Customer and Client Focus
• Fiscal Responsibility

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: