The bilingual Customer Sales Representative position communicates with customers via telephone, live chat, and email to assist with ordering products, resolving conflicts with order discrepancies & shipping issues, and general problem solving with a specific focus on customer retention and satisfaction.

ESSENTIAL FUNCTIONS

Answer inbound customer service phone calls
Correspond with customers via email and live chat sessions
Achieve call center metric targets and customer satisfaction objectives
Perform advanced CSR functions
Identify, research, and resolve complex, routine, and non-routine customer issues using creative problem-solving and quick decision making
Recognize and act on opportunities for additional sales
Troubleshoot and resolve order discrepancies
Collaborate with warehouse personnel to resolve shipping conflicts
Partner with the outside sales team on customer satisfaction issues
Promote a culture that is focused on world-class customer service through building customer trust and taking ownership of all customer issues

SECONDARY FUNCTIONS

Facilitate new hire training and new hire integration
Recognize and document trends in customer queries and relay them to supervisors
Establish and maintain customer relationships by handling problems with concern, speed, and professionalism
Direct customers to appropriate resources
Recommend process improvements
Prioritize daily tasks and demands with flexibility
Work as a team player and support the needs of the organization
Engage in continuous self-training to expand product knowledge
Other duties as assigned by management

EXPERIENCE REQUIREMENTS

Skilled at balancing multiple priorities
Ability to work under pressure
Minimum high school diploma or GED
Positive, customer oriented, service attitude
Two years prior call center or customer service experience
Excellent written and verbal communication skills
Ability to type 40+ words per minute
Basic computer literacy
Experience with appliance parts or major home appliances preferred
Bilingual English and Spanish

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have regular, consistent, and predictable attendance
Ability to utilize office equipment/computers, including regularly repeating the same movements when entering data
Work collaboratively in a team environment
Remain in stationary position, often standing or sitting for prolonged periods
Regularly use hands and fingers to handle, control or feel objects tools or controls
Communicate with others to exchange information
Regularly speak clearly so listeners can understand
Regularly understand the speech of another person
Frequently focus on one source of sound and ignore others
Frequently hear sounds and recognize the difference between them

Benefits for Full-Time Employees Include:

Paid Time Off: Paid vacation and sick time.
Comprehensive Insurance Coverage: Medical, dental, and vision insurance available.
Company-Paid Protection: Disability and life insurance.
Retirement Savings: Employees over 18 are eligible for our 401(k) plan.

Learn more about this Employer on their Career Site

Bilingual Customer Sales Representative