Are you motivated and an ambitious team player with a passion for customer service and sales? Do you thrive in a fast-paced environment? Looking for a Career with a Future? If so, Stanley Steemer is the place for you! Stanley Steemer is looking for motivated and reliable individuals to join our team as a REMOTE Customer Service Agent (CSA). If you enjoy hands-on work, helping customers, and being part of a strong team, this is a great opportunity!

Pay & Compensation

$14-16 per hour base pay
Performance incentives
Upon completion of a 3-week training period, CSAs will be eligible to earn commissions. Most CSAs earn between $15 per hour to $17 per hour

Schedule

Training is 3-weeks, beginning Monday, June 22nd through Friday, July 10th (no class Friday, July 3rd), from 9:00am – 5:30pm EST.
Training is conducted in a hybrid format, blending classroom learning with hands-on phone training.
Flexible schedule, including Saturdays OR Sundays
8-hour shifts
Full-time opportunity with consistent work

Responsibilities

Answer incoming calls from customers in a professional and engaging manner
Schedule, confirm, and update cleaning appointments accurately and efficiently
Identify customer needs and recommend appropriate services to maximize value
Actively upsell and cross-sell services by educating customers on available options and benefits
Consistently ask for the sale and work to close every opportunity presented
Consistently work to meet or exceed sales metrics
Stay engaged, present, and performance-driven throughout each shift

What we’re looking for

Applicants MUST have their own computer, two monitors, high-speed internet, webcam, and a USB headset
Previous customer service experience
Strong computer skills
Dependable and punctual
Strong communication and problem-solving skills
Ability to multitask in a fast-paced environment
Stays calm and professional
Detail oriented with strong organizational skills
Strong work ethic and positive attitude
Background check and drug test
At least 18 years of age

What We Offer

Weekly Pay!
Tenure sales bonus starting at 6 months
Health Plan, Prescription Drug Program, Dental Plan, Vision Plan
401(k) Retirement Plan, Basic Life, Accidental Death & Dismemberment
Optional Life Insurances
Employee Assistance Program
Paid Time Off (PTO) and Paid Sick
Paid Holidays, Bereavement Leave
Medical Leave of Absence, Personal Leave of Absence
Short Term Disability, Long Term Disability, and Employee Discount Programs
Stability and a variety of different roles that provide a path to career advancement
Discounts on Stanley Steemer Products and Services
Family-owned and operated since 1947
U.S. manufactured equipment and technicians trained in-house

Stanley Steemer hires the highest quality individuals to serve our customers and is an Equal Opportunity Employer.

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Learn more about this Employer on their Career Site

Customer Service Advisor (WFH)