Customer Service Representative

Job DetailsJob Location: 19th Ave - Phoenix, AZ 85021Join Chas Roberts, one of the largest HVAC contractors in Arizona, as a Customer Service Representative. With over 80 years of being family-owned and operated, we are growing every day and looking for dedicated individuals to support our expanding customer base. If you have a strong work ethic, a “do whatever it takes” attitude, and thrive in a family-oriented work environment, this is the job for you! Become part of an established, reputable company that values its employees’ opinions and contributions. Responsibilities: Answer inbound phone calls and respond to email inquiries. Perform outbound calls with existing customers. Create service tickets and schedule appointments accurately. Review customer account information. Knowledge and Skills: Strong English verbal and written communication skills. Attention to detail and accuracy. Excellent email handling skills. Strong customer service focus with the ability to empathize and prioritize customers' needs. Ability to multi-task effectively. Solid sales acumen. Minimum typing speed of 30 words per minute. Determination to succeed and personal accountability. Contact Center background preferred. Bilingual (Spanish) preferred. Benefits: Competitive wages Paid Time-Off Company-provided life insurance and short-term disability Eligibility for medical, dental, vision, and additional life insurance 401(k) with company match Job Type: Full-time Pay: $16.00 - $18.00 per hour Shift: 8-hour shift Language: Spanish (Preferred) Work Location: In person Qualifications