Director of Customer Relations and Operations

Job Overview:

We are currently seeking an experienced Director of Customer Relations & Operations to work as a team with facility management at our Phoenix, AZ facility. As the Director of Operations, one of your primary responsibilities will be to manage operational communications with our customers and the overall safety performance of the site. It is essential to ensure that business objectives and strategies are met in a safe and environmentally compliant manner. You will foster an atmosphere of continuous improvement, always looking for better and more efficient ways to accomplish our goals.

Highlight:

Managing communications with the customers and meeting their expectations is crucial to this role. This position requires someone that has experience working with TSMC as a supplier in a role that required direct communication. You will play a critical role in enhancing the current operations team, while coaching them towards future success. Your ability to plan and execute operational strategies, while driving productivity and reliability, will directly impact both our business and our customer relationship. Join us in making the world more productive.

Primary Responsibilities:

• Establish methods and coach operations team on operational communications to deliver information effectively to customers based on TSMC’s preferred methods and timing.
• Lead regular review meetings with TSMC to review facility performance against goals and plans.
• Based on previous experience, acting as the project operations lead for selected parts of the plant expansion project. Attending all design reviews, HAZOPs, PHAs, and P&Id reviews for operations.
• Review the commissioning procedures for all supply systems and offer improvements from operations perspective.
• Develop the site leadership team to increase their independence in operations and maintenance decision making.
• Work with other departments (central operations, reliability, Central Control Room) to educate them on best ways to meet TSMCs requirements.
• Ensure compliance with safety policies, environmental regulations, and quality requirements.
• Develop and support Lean Six Sigma and cost reduction projects.
• Manage supply reliability goals.
• Analyze financial performance, manage fixed and variable costs for the plant, and develop budgets.
• Other duties as assigned.

Qualifications:

• Master’s Degree in Engineering.
• At least 10 years of experience supporting plant operations (combination of bulk gases and/or process gases) tied to electronics customers
• At least 5 years of experience working in a supplier role to TSMC.
• Proven Six Sigma savings result in excess of $5M/Yr
• Ability to speak Mandarin at conversational level on technical issues.
• Exhibited experience building and managing a team of over 30 people
• Excellent interpersonal and communication skills are required.
• Strong planning and execution abilities are needed.
• The candidate should be a self-starter with the ability to drive project execution and strategic initiatives.
• A reliability of supply mindset is required.

Other:

May require up to 20%25 travel, maybe more during project execution, some travel may be international.

Competencies:

• Acting with Honor and Character

• Balancing Work/Life

• Communicating Effectively

• Focusing on the Bottom Line

• Timely Decision Making

• Keeping on Point

• Understanding the Business

About Linde:

Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.

Culture:

At Linde, we strive to create a work environment that treats all employees with respect, supports new thoughts and ideas, encourages growth and development, celebrates our differences, and embraces inclusion. Linde is committed to remaining an employer of choice for the diverse, ever-increasing pool of global talent.

For more information about the company and its products and services, please visit www.linde.com.

Benefits:

Linde Gases US offers competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, 401(k) matching, pension benefits, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

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