Director of Employee Experience

The Role

The Director of Employee Experience owns the programs that shape how employees experience the organization from first contact through retirement — benefits, wellness, employee resources, and lifecycle programs (orientation, onboarding, work/life integration programs, offboarding). This role leads a small team and reports to the Head of People Success, who owns benefits strategy and vendor negotiation as part of the broader Employee Experience strategy. 

What you will accomplish

Culture

• Develop, implement, and continuously improve employee experience programs, recognition initiatives, and culture events that ensure a consistent employee experience across all states and offices.

Benefits administration 

• Own day-to-day administration of health, dental, vision, retirement, and ancillary benefits programs.
• Serve as primary point of contact for benefits vendors/brokers on enrollment, claims escalations, and renewals.
• Manage open enrollment planning and execution, including employee communications and system updates.
• Provide input and data (utilization, employee feedback, cost trends) to the Head of People Success for plan design and renewal decisions.
• Ensure benefits compliance requirements (ACA reporting, COBRA, required notices) are met, coordinating with compliance/legal as needed. 

Wellness programs 

• Design and manage employee wellness initiatives (physical, financial, mental health resources).
• Track participation and engagement; recommend program adjustments based on outcomes.
• Coordinate wellness vendors/partners and manage related budgets. 

Employee resources 

• Own and maintain employee-facing resources (intranet/HR portal content, FAQs, resource guides).
• Manage employee recognition programs, if applicable.
• Serve as an escalation point for employee questions about benefits, policies, and available resources. 

Employee lifecycle programs 

• Design and continuously improve orientation and onboarding programs to ensure new hires are set up for success across all offices/states.
• Design and continuously improve work/life integration & leave programs to ensure employees are utilizing necessary time off programs as needed and in compliance with local, state, and federal laws.
• Own the offboarding process, including exit interviews, checklists, and knowledge transfer coordination.
• Partner with hiring managers and People Operations Business Partners to ensure lifecycle touchpoints (30/60/90-day check-ins, anniversaries, transitions) are consistently executed.
• Identify friction points in the employee lifecycle and recommend process improvements.

Team leadership 

• Manage and develop a small team responsible for benefits administration and/or lifecycle program execution.
• Set priorities, review work quality, and support team members' growth. 

Work environment

• Primarily office-based in Phoenix, AZ, with regular travel to satellite offices/jobsites.
• 30% travel expected.

What we would like you to have

• 4–6 years of HR experience with a focus on benefits, employee experience, or program management, including at least 1–2 years managing others.
• Working knowledge of benefits administration (health/welfare plans, retirement, COBRA, ACA reporting requirements).
• Experience designing or running onboarding/offboarding programs.
• Strong vendor management and cross-functional communication skills. 
• Comfort working across multiple states/offices.
• Experience in construction, engineering, or another multi-site/field-based industry (preferred).
• SHRM-CP, PHR, or CEBS certification (preferred).
• Program ownership and follow-through.
• Vendor and stakeholder management.
• Employee-centered problem solving.
• Organizational and project management skills.
• Team leadership and coaching. 
  

You’re inspired by our values

• Altruistic - Our foundation is built upon the authentic, selfless concern we share for the success and wellbeing of others.
• Fair 360 - We illuminate with kindness by seeking to understand before being understood and by caring more than may seem reasonable so we can achieve genuine success for all.
• Strategic - The blueprint that guides the creation of a genuine place of purpose expresses the clarity of our vision, the rigor of our thought and the character of our word.
• Sincere - We present no facades, only genuine elevations of truth, trust, and wholehearted loyalty to the employees we mentor, the clients we serve and the communities we call home.
• Nimble - Our structural integrity is ensured through the balance of resourcefulness, responsiveness, and adaptability and strengthened by being well-rounded in the market to serve at the highest levels.

Compensation 

Alongside cash, our total compensation package includes comprehensive benefits and 100% employee ownership. From wellness to work life, our benefits support our employees' total wellbeing.

Benefits

• Employee Stock Ownership Plan
• Discretionary annual bonus 
  
• 401k with employer match
• Employee medical, dental, and vision insurance 100% covered, with options to add dependents at 50% coverage by Willmeng
• Flexible Time Off Policy
• 9 paid company holidays
• 3 consecutive weeks of parental bonding leave, with an additional 3-5 weeks of disability leave for delivery recovery
• Spacious break rooms with healthy meals & snacks provided at no additional cost
• Team-building activities, including volunteer opportunities