Facility Maintenance Tech

Description

PURPOSE — WHY THIS ROLE EXISTS

The Facility Maintenance Tech is the operational backbone of the physical Center Court Pickleball experience. This role exists to ensure that every court, clubhouse, equipment system, and vendor relationship functions at peak performance — so that players, staff, and guests can focus entirely on the game. The Facility Manager protects CCP's capital assets, enforces safety and compliance standards, and executes a disciplined preventive maintenance program across all four club locations.

PRODUCT — WHAT YOU DELIVER

Core Deliverables

• Fully operational facilities across all CCP locations with minimal unplanned downtime

• Executed preventive maintenance calendar covering HVAC, courts, plumbing, electrical, and access systems

• Vendor relationships managed to scope, budget, and service level — with 3 competitive quotes secured for all projects above $500

• Timely, documented change order requests — no verbal approvals or out-of-scope work without written authorization

• Accurate work order log and PO Request Reports submitted to AP/Procurement before any spend is committed

• Safety inspection records, incident reports, and regulatory compliance documentation maintained at each location

• Capital project support for construction-phase coordination (Shea TI and future build-outs), including equipment lead time tracking and punch list resolution

PROCESS — HOW YOU DO THE WORK

Maintenance Operations

• Execute weekly walk-through inspections at each location using the CCP Facility Inspection Checklist; document findings and assign corrective actions

• Manage all preventive maintenance scheduling through the facility calendar; ensure zero missed PM events

• Coordinate all repairs within scope — escalate landlord-responsible items to property managers in writing using CCP's standard HVAC/repair request process

• Maintain CCP's contracted PM vendor relationships (e.g., EVAP 1 Cooling) and verify all vendor insurance is current

Procurement & Vendor Compliance

• Submit CCP Master PO Request Report to Kourtney (AP/Procurement) before committing any facility spend

• Obtain minimum 3 vendor quotes for all projects $500 and above; document in writing and attach to PO request

• Ensure all new vendors complete onboarding: W-9, ACH/Bill.com setup, COI on file, and AZ Form 5000A where applicable

• Never approve invoices or authorize work verbally — all approvals routed through VP of Finance & HR

Documentation & Reporting

• Maintain organized, up-to-date facility files for each location: vendor contracts, warranties, equipment specs, inspection logs

• Submit monthly Facilities Summary Report by the 5th of each month covering completed work, open items, upcoming scheduled maintenance, and budget tracking

• Log all equipment under warranty and track expiration dates; initiate claims process as needed

• Support month-end close by providing expense coding per CCP COA (primary codes: 6102.02 Utilities, 6102.03 Internet, 6102.15 Repairs, 5007 Facilities COGS)

Construction & Capital Projects

• Coordinate with Cresa, Clune, and other GCs during active TI or renovation projects — attend site meetings, track milestones, and document open items

• Monitor equipment procurement lists (lead times, delivery confirmations, warranty terms) and communicate status to VP of Finance & HR weekly

• Manage punch list execution to substantial completion; verify lien waivers and subcontractor documentation are received

PERFORMANCE — HOW SUCCESS IS MEASURED

Key Performance Indicators

• Facility uptime: 98%+ across all court and amenity systems

• Preventive maintenance completion rate: 100% of scheduled PM events executed on time

• Vendor compliance: 100% of active vendors have current COIs and completed onboarding docs on file

• PO compliance: Zero unapproved purchases — 100% of facility spend initiated via PO Request Report

• Quote documentation: All projects $500+ have 3 documented quotes prior to award

• Monthly Facilities Summary Report submitted by the 5th — no exceptions

• Open work orders resolved within established by category 

PEOPLE — WHO YOU WORK WITH & WHO YOU ARE

Internal Relationships

• VP of Finance & HR — Primary supervisor; all major decisions, vendor awards, and budget items escalated here

• General Managers (Christine, Jeff and Dana) — Day-to-day operational coordination at each club

• AP/Procurement (Kourtney) PO submission, invoice routing, vendor onboarding

• Director of Club Operations (Andre) Alignment on member experience and facility standards

• Facility Manager (Cubs) Provide direction of daily tasks

External Relationships

• Property Managers:  — Landlord repair requests and lease compliance

• Contracted vendors: EVAP 1 Cooling and all other PM/repair contractors

• Construction partners: Cresa (Drew Kooienga, Dan Battista), Clune Construction during active projects

Who You Are

• Organized operator: You run checklists, not hunches — documentation is a habit, not a task

• Process-disciplined: You understand that PO compliance and vendor protocols exist to protect the company, and you model them without exception

• Proactive communicator: You surface problems early, in writing, and with a proposed solution

• Multi-site mindset: You balance competing priorities across locations without losing grip on any

• Continuous learner: You stay current on facility best practices, equipment systems, and AZ contractor/licensing requirements

Requirements

Qualifications

• 3–5 years of facilities management experience; multi-site preferred

• Working knowledge of HVAC, plumbing, electrical, and court surface systems

• Experience managing vendor relationships and construction/TI projects

• Proficiency in work order systems, PO processes, and facility documentation

• Valid AZ driver's license and ability to travel between CCP locations

• Ability to lift up to 50 lbs; comfortable working in an active, noisy sports facility environment