Field Service Engineer - (Mammography)

Responsibilities

• Perform on-site installation, preventive maintenance, repairs, and calibration of mammography imaging systems in compliance with manufacturer specifications and regulatory standards.
  
• Diagnose and resolve complex technical issues with diagnostic imaging equipment in high-pressure, time-sensitive environments.
  
• Conduct routine system verifications, image quality assessments, and compliance testing to ensure optimal performance and adherence to safety and quality benchmarks.
  
• Accurately document all service activities, including diagnostics, repairs, parts used, and test results, in accordance with company quality management and compliance protocols.
  
• Maintain and calibrate test equipment used for system verification and performance evaluation.
  
• Submit detailed and timely field service reports using company-approved systems and formats.
  
• Collaborate effectively with account managers to communicate service status, equipment history, and recommendations for corrective actions.
  
• Manage and safeguard company-owned tools, diagnostic equipment, and spare parts to ensure readiness for all service calls.
  
• Stay current with evolving technologies, regulatory changes (e.g., FDA, ACR, MQSA), and manufacturer updates related to mammography and other imaging modalities.
  
• Travel to multiple customer sites across Arizona, including occasional overnight stays and air travel as needed.
  

Requirements

• High School Diploma or GED required; Associate’s degree or technical certification in Biomedical Equipment Technology, Radiologic Technology, Electrical/Electronics Engineering, or a related field preferred.
  
• Hands-on field service experience with mammography imaging systems.
  
• Proven experience in X-ray systems or other medical imaging modalities (e.g., CT, MRI, Ultrasound) is a strong advantage.
  
• Demonstrated ability to independently troubleshoot and repair complex diagnostic imaging equipment.
  
• Strong understanding of imaging system physics, radiation safety, and quality assurance protocols.
  
• Proficient in using diagnostic tools, multimeters, oscilloscopes, and other test equipment.
  
• Excellent written and verbal communication skills with the ability to explain technical issues clearly to non-technical stakeholders.
  
• Reliable transportation and valid driver’s license; must be willing and able to travel extensively within a 4-hour radius and occasionally fly for assignments.
  
• Physical ability to lift up to 75 lbs., stand, walk, and to use hands to handle or feel; and reach with hands and arms; work in confined or elevated spaces during service calls.
  
• Commitment to maintaining a high standard of professionalism, customer service, and compliance with company policies and industry regulations.
  

• Frequent travel within a 4-hour radius; occasional overnight stays and air travelPhysical Demands
  

Benefits

• 401(k) with company matching
  
• Health insurance
  
• Dental insurance
  
• Vision insurance
  
• Life insurance
  
• Health Savings Account (HSA)
  
• Paid time off (PTO)
  
• Ongoing training and professional development opportunities
  
• Career advancement potential within a growing healthcare technology organization