Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:

Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week
Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week
Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month
Onsite: daily onsite requirement based on the essential functions of the job
Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.

This position is Hybrid within the state of AZ only. This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.

PRUPOSE OF THE JOB

Leads or participates in corporate projects as they relate to the Finance division. Acts as a point of reference for complex financial system and processing issues, working with multiple resources to resolve. On behalf of internal and external customers, gathers and documents business requirements, provides research and analysis related to project/production issues, conducts user acceptance testing (UAT), and acts as a liaison between business customers, external customers, project teams, IT, and outside vendors. Communicates with all levels within the division. Supports assigned financial area on day-to-day reporting and system issues.

REQUIRED QUALIFICATIONS

Required Work Experience

3 years of work or coursework experience in finance or related field as an analyst with experience in system configuration, reporting, and integrations (levels 1-2)
5 years of experience in finance, financial systems, or systems interfacing with Finance field or development experience in webservices and SQL (levels 1-2)
3 years of experience in a role with demonstrated ability to communicate with diverse groups of people inside and outside of the business (levels 1-2)
8 years of experience in finance, financial systems, or systems interfacing with finance field or development experience in webservices and SQL (level 3)
8 years of experience in a role with demonstrated ability to communicate with diverse groups of people inside and outside of the business (level 3)
8 years of work or coursework experience in finance or related field as an analyst with experience in system configuration, reporting, and integrations (level 3)

Required Education (All Levels)

Bachelor’s Degree in accounting, business, computer technology, mathematics, or related field

Required Licenses

Required Certifications

PREFERRED QUALIFICATIONS

Preferred Work Experience (All Levels)

7 years of experience in finance, financial systems or webservices and SQL (levels 1-2)
5 years of experience on project teams with demonstrated ability to communicate with diverse groups of people inside and outside the business.
10 years of experience in finance, financial systems, or systems interfacing with finance field or development experience in webservices and SQL (level 3)
10 years of experience in a role with demonstrated ability to communicate with diverse groups of people inside and outside of the business (level 3)
10 years of work or coursework experience in finance or related field as an analyst with experience in system configuration, reporting, and integrations (level 3)
1 year of experience in project management

Preferred Education (All Levels)

Master’s Degree in accounting, business, computer technology, mathematics, or related field

Preferred Licenses

Preferred Certifications

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

LEVEL 1

Write and review business requirements, flow specifications or change requests.
Write test scripts, perform testing and post-production validation.
Conduct research and analysis for issue resolution relating to financial applications including reporting and process efficiencies. Track all items through to resolution.
Perform security/system administration duties as required for financial applications.
Provide first or second level support for internal/external customers.
Utilize problem-solving skills to improve procedures and processes, resolve system deficiencies and implement enhancements.
Act as a liaison between external/internal customers and IT; communicate system and process changes to business areas.

LEVEL 2

Develop moderate complex (e.g. multiple departments/systems) business requirements on large projects and flow specifications with limited management direction.
Provide support to external customers to onboard EDI processing and achieve HIPAA Transaction and Code Set compliance.
Provide subject matter expert (SME) advice related to financial systems in the prioritization of workload or issue research.
Facilitate and/or create new operational procedures and processes resulting from advancing technologies or capabilities.
Lead small to medium size projects; act as UAT Coordinator including test strategy and plan development.
Interpret design specifications for comparison against defined business needs to ensure compatibility, consistency, and completeness.
Resolve differences between customers and other team members in order to achieve organizational and project goals.
Utilize existing reporting tools to develop and execute data queries for ad hoc requests; understand data source structures.
Support multiple segments of business.
Mentor Level 1 Analysts

LEVEL 3

Support of technical workflows supporting cash, 1099s, Medical Loss Ratios, claims payment, Invoicing, and premium payments including Ebox, Lockbox, IVR and autopay channels.
Advanced knowledge of the Medical Loss Ratio, Escheatment, and 1099 mandates.
Interpret and create files using the standardized banking file formats related to Ebox, Lockbox, electronic payments, and returns.
Facilitate and/or create new operational procedures and processes to crosswalk legacy cash and membership systems processing to new cash and billing system processing.
Write and execute macros to support manual processing of Commercial health Insurance premium billing.
Assist the business unit in the migration, enhancement, and use of cash systems, medical claims processing system and health insurance invoice and billing management system.
Develop complex (e.g. multiple departments/systems) business requirements on large projects and flow specifications with little to no management direction.
Provide subject matter expert (SME) advice related to claims, billing, and cash management.
Lead large projects; act as UAT Coordinator including test strategy and plan development.
Support Individual, Commercial, and Federal segments of business.
Develop complex (e.g., multiple departments/systems) business requirements on large projects and flow specifications with little to no management direction.
Decompose high-level project information and evaluates project components to forecast work effort required.
Act as lead technical analyst for large or complex projects with minimal guidance from manager.
Write complex test scripts, perform testing and post-production validation.
Proactively seek opportunities to improve processes and procedures in support of customer satisfaction and corporate goals.
Mentor Level 1 and 2 Analysts

ALL LEVELS

Each progressive level includes the ability to perform the essential functions of any lower levels.
The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
Perform all other duties as assigned.

REQUIRED COMPETENCIES

Required Job Skills (Applies to All Levels)

Strong analytical skills to support independent and effective decisions based on customer input and research (levels 1-3)
Strong problem-solving skills (levels 1-3)
Strong time management skills (levels 1-3)
Basic skills with core MS products: Word, Excel, IE, Outlook, Visio, PowerPoint (levels 1-2)
Basic skills with query tools (levels 1-2)
Advanced skill with core MS products: Word, Excel, IE, Outlook, Visio, PowerPoint (level 3)
Advanced skills with query tools (level 3)

Required Professional Competencies (Applies to All Levels)

Prioritize tasks and work multiple priorities, sometimes under strict time constraints.
Ability to build synergy with a diverse team in an ever-changing environment.
Ability to exercise independent judgment and demonstrate creative problem-solving techniques.
Anticipates downstream impacts and factors in those considerations appropriately.
Perseverance in the face of resistance or setbacks

Required Leadership and Personal Effectiveness Competencies

Support priorities and direction of corporate leadership (Applies to All Levels)
Ability to apply sound management decision making skills to perform effectively in the absence of management.
Effectively deal with conflict (Applies to All Levels)
Ability to present concepts effectively to varying levels of staff (Applies to Levels 2 - 3)

PREFERRED COMPETENCIES

Preferred Job Skills (Applies to All Levels)

Demonstrates an advanced knowledge of and experience with the development of business requirements, user acceptance testing and their supporting toolsets.
Familiar with HIPAA compliance validation tools.
Familiar with financial processes
Formal technical analyst training

Preferred Professional Competencies (Applies to All Levels)

Driven to identify solutions to meet customer needs.
Ability to work with ambiguous and conflicting information while keeping focused on the end goal.

Preferred Leadership Experience and Competencies (Applies to All Levels)

Our Commitment

AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.

Learn more about this Employer on their Career Site

Financial Technical Analyst III - Hybrid