Front Office Receptionist

Job Summary:

We are seeking a friendly, organized, and detail-oriented Medical Receptionist to join our team. This role serves as the first point of contact for patients and visitors, ensuring a positive experience while efficiently managing front-desk operations in a fast-paced healthcare environment.

Key Responsibilities:

Front Desk & Patient Interaction:

• Greet and check in patients in a professional and courteous manner
• Answer and direct incoming calls, emails, and inquiries
• Schedule, confirm, and manage patient appointments
• Verify patient information and update electronic health records (EHR)

Administrative Duties:

• Maintain accurate patient records and documentation
• Handle patient check-in and check-out processes
• Collect co-pays, process payments, and issue receipts
• Assist with insurance verification and prior authorizations
• Manage referrals and coordinate with other healthcare providers

Operational Support:

• Ensure smooth daily front-office operations
• Communicate effectively with clinical staff and providers
• Maintain patient confidentiality in compliance with HIPAA regulations
• Support administrative tasks as needed to improve clinic workflow

Qualifications:

• High School Diploma or equivalent (required)
• Previous experience in a medical office or customer service role (preferred)
• Familiarity with EHR/EMR systems (preferred)
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Basic knowledge of medical terminology (preferred)

Skills & Competencies:

• Customer service orientation
• Attention to detail
• Time management and prioritization
• Problem-solving abilities
• Team collaboration

Pay Rate: $16.50 - $17/hour