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Purpose:
Deliver an exceptional luxury client experience while cultivating meaningful client relationships that drive loyalty, personal business, and brand growth. As a Jimmy Choo Brand Ambassador, represent the House with passion, professionalism, and a commitment to excellence in every client interaction.
Role and Responsibilities:
- Represent the brand through client interactions (in-store and virtually) and act as a brand ambassador in the community
- Fulfill key-holder responsibilities (i.e., store opening and closing, cash handling and financial responsibilities)
- Maintain a high level of product knowledge
- Provide prompt, attentive and knowledgeable assistance to all clients and ensure the highest service standards are maintained at all times
- Cash wrap standards
- Client book management
- Inventory management
- Customer and After Sales service
- Ensure compliance with all company policies, procedures and directives
- End-of-Day Procedures (i.e. bag checks)
- Cultivate and maintain excellent Clientele relationships with consistent follow up as needed, including:
- Phone calls, emails, and thank you letters
- Maintain high productivity (consistently achieve and where possible, exceed monthly sales targets)
- Proactively identify and pursue opportunities to achieve financial targets and increase sales
- Assist with inventory and special projects as needed
- Associates should be able to effectively cover Back of House as needed and perform various inventory as well as Shipping / Receiving tasks
- Ensure visual standards are maintained at all times
- Be proficient with the register system(s)
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The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
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At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.
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