Help Desk Technician (Phoenix, AZ)

SUNLAND ASPHALT

Is the road to your future under construction?

Come join our Award Winning Team.

Sunland Asphalt & Construction, LLC. strives to recruit top talent and we are committed to help you grow both professionally and personally. We are confident you will find our Company a dynamic and rewarding place in which to work because here at Sunland Asphalt our vision is: 'To be the best place in the world to work.'

Voted as one of Phoenix Business Journal's 'Best Places to Work,' Sunland offers employees:

• Competitive Weekly Pay and Paid Time Off
• 401(K) with Employer Match
• Tuition Reimbursement
• Work/Life Balance and Community Involvement
• Comprehensive Health Benefits including; Health, Dental, Vision
• Life/Disability Insurances
• Award Winning Peers & Projects
• And A Foundation Built on Safety

POSITION PURPOSE:

The Help Desk Technician receives and responds to employee inquiries and requests for technical assistance, provides possible solutions, elevates and/or assigns support actions to other IT Team members as needed. The Help Desk Technician provides assistance and support to the IT Director and department.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Employee shall perform all duties and responsibilities with Sunland's Core Values at the forefront.
• Diagnoses, support and resolve Level One & Two technical issues for employees. Problems may be with network connectivity, remote access, computer software/hardware, division office networks, internet or new computer technology.
• Provides one-on-one end-user problem resolution.
• Deliver, tag, set up and assist in the configuration of end-user equipment, including desktop/laptop hardware, software, peripherals and desk phone, cell phones, tablets.
• Troubleshot and resolve end-user network or local printer problems and application client software, remote access, e-mail, network domain access.
• Coordinate timely repair of computer equipment, cell phones and peripheral equipment covered by third-party vendors.
• Help install local area network cabling systems and equipment to include network interface cards, hubs and switches.
• Perform minor hardware repair/upgrades for computer equipment and peripherals.
• Consult with managers, departments and employees to clarify application and folder access, identify problems, suggest changes and determine extent of setup required.
• Setup up end user profiles for networking, email & various client server applications utilized by the company.
• Setup & Support cell phones, hotspots and tablet devices.
• Track inventory for computers, peripherals & mobile devices.
• Help support other integrated systems; Security cameras(DVR's/NVR's), alarm & gate systems, VoIP, PBX.
• Support users in local and remote offices (Wan/Lan) connectivity
• Knowledge of networking, tcp/ip, VoIP, helpful.
• Prioritize and respond to employee technical needs through SysAid ticketing program in a timely manner.
• Prepare records and reports.
• Other duties assigned.

Competencies

• Problem Solving/Analysis.
• Technical Capacity.
• Communication Proficiency.
• Time Management.
• Customer Service Orientation.

Safety

• This position is considered a safety-sensitive position and is subject to the company's drug and alcohol policy, as well as all OHSA regulations.
• All employees must wear the appropriate personal protective equipment (PPE) and follow all safety guidelines at all times as an essential part of their job responsibilities.

Physical Demands and Work Environment

• Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer.
• Stamina to maintain attention to detail despite interruptions.
• Strength to lift and carry files weighing up to 10 pounds.
• Vision to read printed materials and a computer screen.
• Hearing and speech to communicate in person and over the telephone.

Position Type/Expected Hours of Work

• This is a full-time position.

Travel

• Some occasional travel may be required to other divisional offices in & out of state.

MINIMUM QUALIFICATIONS:

Education and Work Experience

• Bachelor's degree (B. A.) preferred or equivalent technical school training
• Previous industry experience required.
• Must be fluent in English, i.e., must be able to speak, read and write English.
• Certifications, Licenses, and Registrations helpful.

AAP/EEO STATEMENT

Sunland Asphalt is an equal employment opportunity employer