Installation Coordinator

The Installation Coordinator is responsible for managing and supporting the scheduling, coordination, and communication of residential flooring installation projects completed through contracted installation partners. This role ensures a seamless customer experience by overseeing project details, coordinating installation schedules, and facilitating communication between customers, installers, and internal teams. The Installation Coordinator plays a critical role in ensuring projects are completed on time, within company standards, and to the highest level of customer satisfaction.

Hours: Tuesday- Saturday from 6am- 3pm
Full-time in office position
Compensation: $23-25 hourly
Location: 43rd Ave and Washington

• Schedule flooring installations, customer appointments, and contractor activities to support efficient project execution.
• Coordinate and manage project scheduling, dispatching, progress tracking, and completion in a timely and professional manner.
• Maintain proactive communication with customers, installers, and contractors to ensure projects remain on schedule and any issues are promptly resolved.
• Accurately document and maintain project records, ensuring all systems and accounts are updated with clear and current information.
• Foster positive contractor and customer relationships to support successful project outcomes.
• Monitor installation activity and drive installed revenue to meet forecasted sales and budget objectives.
• Deliver exceptional customer service throughout the installation process.
• Collaborate with and provide support to other departments as needed.
• Perform additional duties and special projects as assigned.

Education & Experience

• High School Diploma or GED required.
• Minimum of three (3) years of experience in customer service, customer support, project coordination, scheduling, or a related field.

Required Skills & Qualifications

• Communication Skills: Strong verbal and written communication skills with the ability to effectively interact with customers, contractors, installers, and internal teams.
• Customer Service Orientation: Ability to professionally manage customer inquiries, concerns, and expectations while delivering a positive customer experience.
• Problem-Solving Skills: Ability to identify issues, evaluate solutions, and resolve challenges throughout the installation process.
• Organizational Skills: Strong attention to detail with the ability to manage multiple projects, prioritize tasks, and maintain accurate records.
• Computer Proficiency: Working knowledge of Microsoft Office Suite and the ability to learn company-specific software systems.

Preferred Qualifications

• Experience using scheduling, project management, inventory management, or customer relationship management (CRM) software.
• Previous experience in flooring, home improvement, construction, logistics, or installation coordination environments.

About Us

Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service. 

As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees

Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.