Back to search
Location: 2635 E Magnolia St. Phoenix, AZÂ
Workdays: Monday-FridayÂ
Shifts available:Â 9:30am-6pm
ESSENTIAL DUTIES:
The JR IT Help Desk Specialist will apply great customer service skills to support employees, contractors, and tempsÂ
in a multi-site Windows 10/11 environment. In this workplace, you must have a take-charge and proactive approachÂ
and be passionate about information technology and helping people.
ESSENTIAL DUTIES:
•   Be the point of contact for tickets, phone calls, and email regarding IT issues and support.
•   Level I experience handling Help/Service desk tickets through resolution or escalation and
   take ownership of issues with follow-up communication to the requestor on progress and status.
•   Setup new hire desktop including computer, desk/cell phone (iOS, Android), and peripheral equipment.
•   Create Windows logon accounts and configure network access rights as part of the on-boarding process.
•   Coordinate the repair and maintenance of office printers and computing equipment with outside vendors.
•   Maintain configurations of user computer systems according to established standards.
•   Publish support/training documentation to assist users with requests for information and training
•   Provide basic in-house training on MS Office applications (Word, Excel, Outlook, PowerPoint)
•   Support audio and video equipment in conference rooms
•   Maintain and monitor assets database to ensure accurate hardware/software inventory records
•   Participate in projects as appropriate
•   Achieve annual goals and objectives developed in cooperation with IT Management
•   Limited travel required
•   Perform additional related duties as assigned.
•   Comply with applicable environmental, health and safety laws, regulations, company policy and accepted safe work    practices.
CERTIFICATIONS, LICENSES AND REGISTRATIONS: N/A
EDUCATION AND/OR EXPERIENCE REQUIRED:
•   1 year of relevant technical experience and 1 year+ experience working in a Windows environment
•   Microsoft Certified Solutions Associate; Windows 10 (MCSA) is a plus but not required
•   Understanding of network protocols DHCP, DNS, TCP/IP, NSLOOKUP, VPN, and Remote Desktop
•   Knowledge of Microsoft based operating systems with emphasis on Windows 10, Office365, and Exchange email
•   Experience with using and troubleshooting within a network environment (permissions, calendar sharing,
   delegation)
•   Basic User & Security Group Active Directory administration
•   File server folder knowledge such as mapped and UNC Drives
•   Problem-solving skills with the ability to troubleshoot Windows operating systems and Microsoft Office
   applications issues
•   Ability to communicate technical information, both verbal and written to a wide range of end-users
•   Strong oral and written communication skills
•   Ability to deal with customers in a friendly, professional manner
Learn more about this Employer on their Career Site
