Lead Guest Service Associate - Sales & Guest Experience - European Wax Center (Phoenix Camelback )

Job DetailsJob Location: 1650 E Camelback Road - Phoenix, AZ 85016Salary Range: $15.50 - $17.00 HourlyPosition Summary: The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire  experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service  Associate is able to work with like-minded individuals who share in their excitement and passion  for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in  feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales  position. Duties and Responsibilities: •  Selling wax passes. •  Opening and closing procedures of the center. •  Managing the flow of guests in and out of the center and assisting with questions as needed. The  Reservation Book regarding the guest's requests and associate's availability. •  Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and  demonstrating products on guests, and benefits and savings of Wax Passes and consistency with  waxing. •  Responsible for maintaining the front of the center, including, but not limited to, restocking  product shelves and refilling brochure and card holders. •  Responsible for educating guests on current in-center promotions. •  Responsible for checking their schedule on a weekly basis. •  Responsible for arriving to work on time wearing the appropriate dress code and name  tag. •  Responsible for following all corporate policies and procedures. •  Participation in community events and street team marketing when requested. •  Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not  scheduled, the associate will attend a minimum of 1 Strut Session per month). •  Participate on Strut Bloomfire by actively commenting on questions and posts. •  Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring  the scripts and standard responses while working in the location. •  Responsible for maintaining and exceeding center and individual goals. •  Responsible for center cleanliness •  Other duties as assigned. QualificationsKnowledge and Skill Requirements: High school diploma or GED required; or one – two years related experience or training. Equivalent combination of education and experience will also be considered.