Loan Officer Assistant - Bilingual (Spanish/English)

Here at Lower, we believe homeownership is the key to building wealth, and we’re making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience.

With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we’re a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger.

Job Description:

We are seeking an experienced Bilingual Loan Officer Assistant fluent in Spanish and English to assist borrowers in their home buying or refinance journey.

You'll work a hybrid schedule at our Phoenix, AZ office supporting a licensed Loan Officer.

What you'll do:

• Front- end support for Loan Officer, speak with clients regarding goals, needs, and qualifications; after qualifying conversation, collaborate alongside Loan Officer for next steps in the financing process

• Assist clients through closing by answering basic questions, and providing customer service to all parties throughout the transaction

• Advise client of any additional, updated or missing documents needed to proceed

• Prepare the loan for Loan Processor to take over

• Order appraisals and FHA Case numbers

• Develop rapport and maintain strong working relationships with internal and external clients

• Other duties or special projects as assigned

Who You Are:

• 2+ years of experience in the mortgage industry as Loan Officer Assistant, Loan Processor, Loan Officer, etc.

• Fluent in English and Spanish

• Working knowledge of Encompass preferred

• Excellent communication skills including phone, personal contact and written

• Ability to problem solve and exercise a high degree of initiative

• Reliability and consistently positive attitude

• Must possess good judgement, be able to accept responsibility and handle confidential information

• Ability to problem solve and exercise a high degree of initiative

• Ability to work well in a team-oriented atmosphere

• Reliability and a consistent positive attitude 

Why you’ll love it:

• We will give you all the training and tools you need to achieve and sustain long-lasting success

• You’ll feel rewarded for your work—both financially through uncapped commission and through knowing you’ve made a difference to your customers by helping them with one of the most important life decisions

• You’ll receive ongoing mentorship from Senior team members and take part in weekly Loan Advisor trainings

• We’ll provide you with plenty of new and warm leads so that you can spend your time where it matters most… with the customer

• You’ll utilize best-in-class systems to help you do your job efficiently and effectively

• You’ll have a built-in path to promotion – we’re growing, and we want you to grow with us.

Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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