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Role and Responsibilities
The Operations Supervisor-Order Services provides streamlined, single point of contact communication efficiency between our customers and several operations teams. They oversee a team of Order and Customer Service Representatives, ensuring the Arizona Appliance and Home brand is synonymous with excellent quality and service.
- Follow and enable a culture where Arizona Home and Appliance Core Values come to life.
- Effectively supervises and leads a team , serving as the main point of communication between them and the Operations Manager.
- Executes business strategy provided by company leadership.
- Assists Operations Manager in establishing performance standards, recommending, and implementing changes, along with feedback on strategy effectiveness.
- Develops and maintains effective business relationships with Appliance Leadership.
- Proactively identifies and addresses scheduling conflicts, delays, and issues promptly to minimize disruptions to project timelines.
- Responsible for training, coaching and performance management (including one on ones) for direct reports.
- Works with Operations Manager to drive productivity, accountability and assists in corrective action when appropriate.
- Conduct regular audits of the ticketing system, closing out completed requests and reminding team members if they have something open.
- Guide team members and sales department with questions regarding already replaced orders.
- Proactively helps team members handle upset customers, maintaining effective de-escalation between all parties.
Qualifications and Education Requirements
- A minimum 2 years of management/supervisor experience
- Fundamental PC skills, especially knowledgeable in Outlook, Excel, Teams and Word.
- Excellent organizational, time-management and decision-making skills.
- World class leadership and communication skills, with the ability to adapt to a variety of audiences.
- The ability to develop, implement and assess performance metrics.
Preferred Skills
Previous experience supervising remote teams.
Additional Notes
 This position is office based, typically sitting at desk -requiring dexterity to be able to utilize phone, computer, and manuals, binders
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